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Technical Services Manager

Job Posted: 22 hours ago

Salary: £ 70,000 - 75,000 / Annum
Job Type: Permanent
Location: Chichester, West Sussex

Expire in: a month

Job Description

A leading UK food manufacturer supplying major retail customers is seeking an experienced Technical Services Manager to join its senior technical team.

This is a high-profile customer-facing role responsible for managing retailer relationships, ensuring compliance with customer standards and driving continuous improvement across food safety, quality and technical performance.

The successful candidate will act as a key link between customers and operational teams, ensuring that products consistently meet regulatory, legal and customer requirements while supporting business growth and technical excellence.

Key Responsibilities

  * Manage technical relationships with major UK retail customers.

  * Act as the primary point of contact for customer technical queries, audits and reviews.

  * Ensure compliance with retailer standards, food safety requirements and relevant legislation.

  * Lead customer visits, technical meetings and site inspections.

  * Manage customer complaints, investigations and corrective action programmes.

  * Oversee technical aspects of product launches, specification changes and continuous improvement projects.

  * Monitor and report on technical KPIs, customer performance metrics and compliance trends.

  * Support internal, customer and third-party audits.

  * Work closely with Quality, Operations, NPD and Supply Chain teams to drive technical performance.

  * Lead root cause investigations and implement preventative actions.

  * Support the development and implementation of technical strategies aligned to business objectives.

  * Coach and develop members of the technical team.

Candidate Profile

We are interested in speaking with candidates who have:

  * Experience in a Technical Services, Customer Technical, Technical Manager or Quality Manager position within food manufacturing.

  * Strong knowledge of retailer standards, BRCGS requirements, HACCP and food legislation.

  * Experience working directly with major UK retailers.

  * Excellent communication and stakeholder management skills.

  * A proven track record of managing customer relationships and delivering successful audit outcomes.

  * Strong problem-solving and continuous improvement capabilities.

  * The ability to influence and build relationships at all levels of the business.

What's on Offer

  * Opportunity to join a market-leading food manufacturing business.

  * High level of customer exposure and strategic responsibility.

  * Supportive and collaborative technical leadership team.

  * Competitive salary, bonus and benefits package.

  * Excellent opportunities for career progression and professional development

Before You Apply

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Bank details.
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