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Triage Worker / National LGBT+ Independent Violence Advocate
Job Posted: 5 hours ago
Salary: £ 15 - 19 / Hour
Job Type: Contract
Location: Greater London
Expire in: a month
Job Description
Role: Triage Worker/independent Victim Advocate -Hybrid
Based: Remote – 1 day every 2 months in London (travel paid for)
Rate: £15ph - £19.00ph depending on pay status
Start Date: ASAP
Duration: Temporary until March 2026
Hours: 35 hours per week
Our client, a specialist LGBT+ anti-abuse charity is looking for a Triage Worker / National LGBT+ Independent Victim Advocate to join their team.
**This post is only available to applicants from the LGBTQ+ community as permitted under the Equality Act 2010 as a Genuine Occupational Requirement.
About the Role
You will provide advice, advocacy and support to LGBT+ victims/survivors of abuse/violence
Synopsis of Duties
Triage Worker – 3 days
To respond to phone calls, emails, texts and voice messages from help seekers, professionals, families and friends.
To provide trauma-informed non-judgemental support to survivors, including signposting and referrals into Galop or other services.
To collect monitoring data, on all calls, email, chats, and other enquiries as required.
To complete administration tasks following each triage assessment to ensure accurate record-keeping
Work closely with the Head of Advocacy and Support to ensure triage processes remain effective and efficient.
Collaborate with Senior Advocates across the Advocacy and Support Team to facilitate smooth referrals and client transitions.
To adhere to all Galop policies and procedures, including safeguarding processes.
Liaise with external organisations where necessary to obtain additional referral information and clarify client needs.Independent Victim Advocate – 2 days
Remotely supporting, advising and advocating for a national caseload of LGBT+ people who have been subjected to abuse or violence.
Ensuring your approach to contact with clients is trauma-informed, empowerment-based and person-centred.
Providing information and support to enable clients to make informed choices and meet their individual needs.
Assisting victims/survivors in dealing with the diverse impacts of harm and abuse (safety, emotional, social, financial, or practical).
Assisting/supporting clients in navigating the criminal/civil justice systems, ensuring they are aware of their rights and options.
Providing appropriate referrals/signposting to other agencies including, housing, welfare, counselling and other support services.
Maintaining positive working relationships with key agencies and partners, including attending internal/external meetings.
Working with agencies to safeguard victims and survivors, keeping them informed of relevant changes to a client’s situation.
Ensuring all client records are maintained and treated in confidence, according to policies and GDPR legislation.
Keeping accurate records of work undertaken with clients in line with policies and funder agreements.
Understanding of and commitment to inclusive working with LGBT+ clients from diverse backgrounds.
Acting in accordance with policies, procedures and ethos.
Being an active member of the team, attending regular staff team meetings, attending clinical supervision and training.
Participating and contributing to service planning & strategic development.Essential Requirements
Experience of delivering support services to survivors of abuse or violence
Understanding of the scale, nature and causes of abuse and violence experienced by LGBT+ people
Knowledge of LGBT+ experiences, with a clear understanding of the needs of LGBT+ victims and survivors of abuse and violence
Understanding of safeguarding best practice in a support environment, including both children and adults-at-risk
Enhanced DBS on the update service or dated within the last 12 months**This post is only available to applicants from the LGBTQ+ community as permitted under the Equality Act 2010 as a Genuine Occupational Requirement.
Supporting Futures Consulting acts as both an employer and an agencyBefore You Apply
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