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1st Line Help Desk Engineer
Job Posted: a day ago
Salary: £ 25,000 - 30,000 / Annum
Job Type: Permanent
Location: Doncaster, South Yorkshire
Expire in: a month
Job Description
1st Line Help Desk Engineer
Doncaster
Full-time, permanent
Mon – Fri, 9am – 5:30pm
£25k – £30k
1. Are you a proactive, customer focused IT Support Engineer looking to join a established IT company?
2. Are you keen to play a key role in maintaining service standards, preparing hardware, and supporting ongoing projects?
As a 1st Line Help Desk Technician, you will be required to:
* Respond quickly and ensure timely responses across the helpdesk, escalate calls to site visits where needed. Use all resources and team members available.
* Support our customers with IT issues including VoIP and networking problems remote fix support calls, ability to create self-help media.
* Carry out maintenance tasks as instructed.
* Daily check and update all tickets internally, provide updates to helpdesk coordinator.
* Prepare hardware and project work as instructed by the Helpdesk Coordinator to the specification required and to the specified time.
* Report any customer issues / queries which cannot be dealt with to the Helpdesk Coordinator immediately.
* Report any commercial opportunities identified to MD
* Maintain awareness of emerging technologies and regulatory changes for both technical improvement and commercial opportunities
* Report and provide feedback to Directors as and when requested.
* Carry out other duties and tasks as instructed.
Candidate:
* Experience within IT support and Microsoft 365
* Strong problem-solving skills
* Excellent communication skills
* Ability to work independently and as part of a team
* Full UK driving licence (preferred)
Benefits Package:
* Pension
* Career progression
* Health careBefore You Apply
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Looking for your next career move? Join a top company hiring 1st Line Help Desk Engineer job near me in Doncaster, South Yorkshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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