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2nd/3rd line project engineer
Job Posted: 15 minutes ago
Salary: £ 40,000 - 45,000 / Annum
Job Type: Permanent
Location: Hitchin
Expire in: a month
Job Description
3rd line Technical Support & Project Engineer
Contract: Full-time, Permanent
Salary: Up to £46,(Apply online only) (Dependent on experience)
Working hours:, Monday to Friday office hours (Excluding Public Holidays)
40 hours per week
About the role:
We are looking for an experienced and motivated individual with a passion to deliver IT solutions to the high standard.
Daily tasks will be varied, they will involve time spent at customers sites providing in person support, project delivery and discussing future plans for system improvements. Alternatively, time will be spent in the office delivering remote support and being an escalation point for team members.
We understand the importance of the people who make the business. We are looking for someone who is looking for a career, we can then work with you to support and develop with training and certifications.
We are looking for an experienced and motivated individual with a passion to deliver IT solutions to the high standard.
Daily tasks will be varied, they will involve time spent at customers sites providing in person support, project delivery and discussing future plans for system improvements. Alternatively, time will be spent in our office delivering remote support and being an escalation point for team members.
We understand the importance of the people who make the business. We are looking for someone who is looking for a career, we can then work with you to support and develop with training and certifications.
Minimum Requirements:
· Experience in working at an MSP. With both onsite and support desk experience.
· Must be UK Resident, with own car available for business use.
Requirements:
· Outstanding problem-solving and troubleshooting skills.
· Excellent written and verbal communication.
· Outstanding customer service skills.
· Experience with management of devices and policies with Microsoft Endpoint Manager/Microsoft Intune.
· Deployment and advanced support of Microsoft 365 products, including Entra ID, SharePoint/OneDrive and Teams.
· Management and troubleshooting of Windows Server (Apply online only), including Remote Desktop Services, Active Directory, AD Sync & Group Policy.
· A good understanding of virtualization technologies such as Hyper-V.
· Technical knowledge of LAN/WAN, Routing, Switching, WatchGuard firewalls, VLANs and VPNs
· Understanding of backup, recovery and business continuity concepts.
· Understanding of security concepts, Cyber essentials framework, compliance and governance.
· Ability to provide technical advice, in an easy-to-understand manner, to various-sized organisations.
· Liaise with clients, internal staff, and 3rd parties to efficiently deliver support services.
· Add and maintain accurate technical documentation.
· Experience with PSA (Autotask preferred) & working to SLAs.
Desirable Skills & Qualifications
· Microsoft Certifications.
· Exposure to ITIL or other ITSM framework
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Looking for your next career move? Join a top company hiring 2nd/3rd line project engineer job near me in Hitchin! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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