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2nd/3rd Line Support Engineer
Job Posted: 21 hours ago
Salary: £ 25,000 - 30,000 / Annum
Job Type: Permanent
Location: Rochdale, Greater Manchester
Expire in: a month
Job Description
Job Title: Level II/III Helpdesk Technician
Location: Rochdale
A brilliant opportunity to join a growing team!
Our client is a well-established Managed Service Provider based in Rochdale, known for delivering high-quality IT support and solutions to a diverse client base. As they continue to grow, they are now looking to appoint an experienced Helpdesk Technician to strengthen their internal support function.
This is an ideal opportunity for someone with 3+ years’ experience who enjoys variety, mentoring junior colleagues, and providing outstanding customer service.
If you're looking to join a stable and supportive company where your experience will be valued and your ideas welcomed, this could be the ideal next step in your career.
Position details:
Working hours: 40 hours per week, Monday to Friday
Salary: £25,000 to £30,000 depending on experience
Benefits: 20 days holiday plus bank holidays, pension scheme, training and development, friendly and supportive team culture
Role overview:
This role is ideal for a Level II/III Technician with at least three years experience in an IT helpdesk or support role. Youll be confident troubleshooting a range of technical issues across hardware, software, and networking, and be comfortable taking ownership of tasks while supporting others.
Key responsibilities:
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Provide 2nd and 3rd line technical support to internal users
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Troubleshoot and resolve issues related to hardware, software, and networking
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Escalate complex issues where necessary and follow up to resolution
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Mentor and support junior staff, including apprentices
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Maintain accurate documentation of tickets, systems, and procedures
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Support continuous improvement of IT systems and processes
Experience and skills required:
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Minimum 3 years experience in a similar IT support/helpdesk role
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Strong technical knowledge of Windows environments and Office 365
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Basic networking understanding (routers, switches, VPNs, etc.)
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Excellent communication skills and a customer-focused approach
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Organised, reliable, and proactive
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Full UK driving licence preferred
Desirable:
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Relevant IT certifications (CompTIA, Microsoft, ITIL etc.)
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Previous experience mentoring or training junior team member
Please note: we can only accept applications from candidates who have the right to work in the United Kingdom without requiring visa sponsorship.
Lotus Recruitment Limited are an employment agency acting on behalf of our clients.
Due to the high volume of applications we receive, we regret that we may not be able to respond to every unsuccessful application. If you have not heard from us within seven days, please assume your application has not been successful on this occasionBefore You Apply
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Looking for your next career move? Join a top company hiring 2nd/3rd Line Support Engineer job near me in Rochdale, Greater Manchester! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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