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3rd Line Support Engineer
Job Posted: 9 days ago
Salary: £ 34,000 - 40,000 / Annum
Job Type: Permanent
Location: Norwich, Norfolk
Expire in: 19 days
Job Description
3rd Line Support Engineer
Norfolk
Are you a experienced IT professional ready to take the next step in your career? On behalf of a growing company, we're looking for a 3rd Line Engineer to join a dynamic team where your expertise will make a tangible impact. This is a hands-on technical role with added responsibilities for mentoring junior team members, handling complex escalations, and delivering solutions on client sites.
Responsibilities:
Act as a senior technical escalation point for 1st and 2nd line engineers.
Mentor and support junior team members, fostering technical development and knowledge sharing.
Own and resolve high-level support tickets and infrastructure issues.
Attend client sites as needed to troubleshoot, deploy, and maintain systems and solutions.
Play a key role in service improvement initiatives and best practice enforcement.
Ensure customer satisfaction through timely, professional support and communication.Requirements:
Strong knowledge of the Microsoft 365 platform, including Exchange Online, SharePoint, Teams, Azure AD, and Intune.
Experience in a Senior Helpdesk/Service Desk position or within a Managed Service Provider environment.
Proven ability to troubleshoot complex technical issues across networking, desktop, and cloud platforms.
Confident in client-facing situations with excellent communication skills.
A proactive approach to mentoring and team collaboration.
A full UK driving licenseDesirable:
Microsoft certifications (e.g., MS-100, AZ-104, etc.)
Experience with remote monitoring tools and PSA systems.
Exposure to ITIL best practicesBefore You Apply
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Looking for your next career move? Join a top company hiring 3rd Line Support Engineer job near me in Norwich, Norfolk! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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