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3rd Line Support Engineer
Job Posted: 7 minutes ago
Salary: £ 60,000 - 60,000 / Annum
Job Type: Permanent
Location: Nationwide
Expire in: a month
Job Description
Service Desk Engineer (3rd Line)
Fully Remote, UK | Up to £60K | Full-time
Love solving complex problems and making things work when no one else can?
If you’re a natural troubleshooter with deep technical skills and a calm, curious mindset – this role could be just the thing you’ve been waiting for.
A global MSP is looking for an experienced and proactive Service Desk Engineer (3rd Line) to join their high-performing team. With a client base spanning the art world, creative industries, and financial services, they’re known for delivering cutting-edge IT solutions with a personal touch.
This fully remote role offers real technical depth, the chance to work across a wide range of environments, and a strong collaborative culture.
Why join them?
* Remote-first working from anywhere in the UK
* £60K salary with room to grow
* Private health insurance
* 20 days holiday, increasing to 25 with tenure
* A forward-thinking, genuinely supportive engineering team
* High-profile clients and technically interesting environments
What you’ll be doing as a Service Desk Engineer (3rd Line)
* Be the go-to escalation point for advanced technical issues across the service desk, projects, and engineering
* Own and resolve high-level issues, particularly in networking, Microsoft 365, and cloud platforms
* Investigate and lead on security incidents
* Collaborate with Solutions Architects to deliver secure, high-performing infrastructure
* Work closely with global teams while keeping the internal environment secure and optimised
* Balance structured processes with initiative and ownership
What they’re looking for
* Strong Service Desk Engineer (3rd Line) experience in an MSP setting
* Expert knowledge of Microsoft 365, Azure, SharePoint and identity tools like Okta
* Deep networking understanding (CCNA or equivalent experience preferred)
* Confident in DNS and firewall configuration and troubleshooting
* A methodical and calm communicator who documents and prioritises well
* Genuinely passionate about technology and mentoring others
Bonus points for…
* AWS experience
* Linux admin skills
* Exposure to VoIP systems or Sage back office
* Hands-on server troubleshooting
* Familiarity with network/platform monitoring tools
This Service Desk Engineer (3rd Line) role offers more than just a job – it’s a chance to stretch your skills, contribute to complex and meaningful work, and be part of a team that values precision, quality, and curiosity.
If you're a Service Desk Engineer (3rd Line) who thrives on digging into technical challenges and making a real impact – apply todayBefore You Apply
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