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Account Manager
Job Posted: 4 hours ago
Salary: £ 28,000 - 40,000 / Annum
Job Type: Permanent
Location: TN23, Ashford, Kent
Expire in: a month
Job Description
Account Manager
Ashford
£28k - £40k basic + commission
Are you confident managing relationships with high-profile clients and keeping them happy?
Have you worked in publishing, media, or SaaS and want to bring that experience into a client-focused role?
Would you enjoy a mix of remote work and in-person collaboration at a modern Kent-based office?
We are hiring an Account Manager to join a successful digital technology company that supports leading brands in the publishing and content sector. This is a fantastic opportunity for someone with 2–5 years’ experience who wants to grow in a professional, client-facing role – supporting major clients and contributing to a high-performing team.
This hybrid role requires 2 days per week (Tues & Weds) in the office located in Ashford, Kent.
What the role involves:
* Be the go-to contact for a group of key clients, building long-term, trusted relationships
* Deeply understand both the company’s products and your clients’ businesses to build rapport and offer valuable guidance
* Manage client renewals and report on any upsell or growth opportunities
* Conduct regular account update meetings and calls, presenting insights and progress
* Track and follow up on any support tickets raised by your clients, ensuring resolution
* Work closely with the customer support, product, and development teams to ensure excellent service
* Take responsibility for client satisfaction, loyalty, and retention
* Stay up-to-date on industry trends, market developments, and your clients’ competitors
* Feed valuable client feedback into the Product team to support ongoing development
* Collaborate with other Account Managers to share best practices and improve team performance
* Build a working understanding of your clients' wider technology ecosystem and systems
What we are looking for:
* 2–5 years' experience in account management, client success, or a similar role
* A confident communicator – comfortable leading meetings with platinum-level clients
* Professional, proactive, and organised – someone who follows through and keeps things moving
* Experience in the publishing, media, or SaaS/software industries is highly desirable
* A curious and collaborative mindset – keen to learn and contribute to a close-knit team
This role offers variety, responsibility, and the chance to make a visible impact within a company that values integrity, innovation, and customer success. Occasional UK or international travel may be required for client meetings or industry eventsBefore You Apply
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Looking for your next career move? Join a top company hiring Account Manager job near me in TN23, Ashford, Kent! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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