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Account Manager (Sales and Customer Support)
Job Posted: 4 days ago
Salary: £ 30,000 - 35,000 / Annum
Job Type: Permanent
Location: Harlow, Essex
Expire in: 24 days
Job Description
Are you experienced in both customer service and sales, with a background in selling products into the trade industry (or similar)?
We have an opportunity available for a driven individual to join a well-established manufacturer as the key link between loyal customers and the business—offering technical product support, managing enquiries, and driving sales growth.
Why You’ll Love This Role:
* Varied & Engaging - Mix of customer service, sales support, admin & technical learning
* Friendly Office Environment - Small, supportive team next to the factory
* Established Company - Stable, growing business with long-serving staff
What You’ll Be Doing:
Sales & Customer Support
* Handle incoming calls/emails from trade customers
* Provide expert advice on product options and applications
* Manage orders, invoices, and payments
* Identify upselling opportunities and nurture customer relationships
* Call previous customers and maintain relationships
Office & Admin Duties
* Schedule meetings and coordinate logistics
* Manage day-to-day office operations and correspondence
Product & Technical Knowledge
* Learn the company’s product range and manufacturing process
* Use this knowledge to provide confident, informed support
What We’re Looking For:
* Experience in both customer service and sales, ideally in a manufacturing, trade or construction environment (i.e. Contractors, Wholesalers, Builders, Installers, Distributors or Merchants
* Strong communicator - professional, helpful, and clear
* Organised and able to multitask in a fast-paced role
* Proficient in Microsoft Office (Word, Outlook, etc.)
* Approachable, reliable, and driven to provide top-level support
* Able to commute daily to Harlow
Job Details:
* Hours: Monday to Thursday, 8:00am-5:00pm Friday 8:00-4.30pm
* Annual leave: 22 days annual leave plus bank holidays
* Location: Office-based with parking on site
* Salary: Competitive, based on experience, pitched between 30-35k but flexible. OTE option to be discussedBefore You Apply
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Looking for your next career move? Join a top company hiring Account Manager (Sales and Customer Support) job near me in Harlow, Essex! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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