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Administrator
Job Posted: 19 hours ago
Salary: £ 26,000 - 30,000 / Annum
Job Type: Permanent
Location: Farnham, Surrey
Expire in: a month
Job Description
We are currently seeking a dedicated Service Controller to join my clients Head Office team in Farnham. This is a vital role within our Service Department, where you will be responsible for coordinating resources efficiently to ensure rapid resolution of service requests and maintaining clear communication both internally and externally.
Role Overview:
As a Service Controller, you will oversee the coordination of service engineers based at your allocated depot. You will manage the booking and scheduling of breakdowns and service jobs, follow up on ongoing tasks, and handle administrative duties such as processing timesheets and invoicing for completed retail repairs.
Key Responsibilities:
* Coordinate breakdowns and service jobs, allocating them to engineers and liaising with customers to minimise equipment downtime.
* Generate and send estimates for additional repair work within 24 hours.
* Maintain regular communication with customers, providing updates on all active jobs.
* Support general administrative duties to ensure smooth departmental operations.
* Handle incoming calls professionally, maintaining a polite and diplomatic approach, even when dealing with challenging situations.
What We’re Looking For:
* A strong team player with a proactive and positive mindset.
* Excellent time management and the ability to prioritise effectively under pressure.
* A commitment to providing outstanding customer service.
* Flexibility and willingness to support both internal teams and external customers.
* Confident IT skills and adaptability to various systems.
Benefits:
* Competitive salary (based on experience
* Medical and dental cash plan scheme
* Life assurance cover
* Contributory pension scheme
* Uniform providedBefore You Apply
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