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After Sales Service Technician (Plumber background)
Job Posted: 3 days ago
Salary: £ 35,000 - 45,000 / Annum
Job Type: Permanent
Location: London
Expire in: 25 days
Job Description
Title After Sales Service Technician (Plumber background)
Salary £35 - 40K /year + Overtime payment + Commutation fee
Location London, United Kingdom
Company One of a global and famous manufacturing company
Main responsibilities
* Carrying out repairs and maintenance on the company products
* Professional and competent customer service
* Installation of the company's products, e.g. at in-house exhibitions
* Co-operation with the internal sales department on customer offers (technical aspect)
* Documentation of work orders and timely internal reporting
* Independent management of external warehouses
* Assessment and qualification of warranty claims
* Coordination of orders and own service personnel (in terms of efficiency, time, costs)
* Contact person for claim support requests to ensure a quick and effective solution
* Organizing an after-sales service network
* Coordinating technicians to guarantee efficient order processing (territory allocation)
* Collaboration on cross-departmental projects
* Continuous monitoring of workflows and processes for the purpose of optimization and cost reduction
* Management and development of the after-sales service team, including personnel planning and selection, conducting staff appraisals and appraisal interviews, etc.
* The company reserves the right to assign the employee according to the abilities any other reasonable tasks, if necessary only on a deputy basis and/or also at a different location, with the same remuneration
Requirements
* Valid working visa holder in the UK with no restriction and remaining 2 years
* Completed training as a plumber or professional experience and sound knowledge of the plumbing industry
* Strong customer and service orientation (with consideration of economic efficiency)
* Knowledge of written and spoken English
* Flexibility and organizational talent
* Willingness to travel
* Intercultural competence and strong communication skills
* Sense of responsibility, independent and team-orientated work
* Good knowledge of MS Office applications
* Class B driving licenceBefore You Apply
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