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Aftersales Consultant
Job Posted: 9 hours ago
Salary: £ Competitive
Job Type: Permanent
Location: Trafford, Greater Manchester
Expire in: a month
Job Description
Our TC Support function is the engine room of our business. We are investing in a multi-skilled team of Aftersales Consultants and are on the lookout for professionals with operational travel experience and a passion for customer service.
The role of our TC Support teams is shifting from a traditional helpdesk to a multi-skilled group of high-performing individuals who are driven to deliver exceptional service as well as to think creatively about how we improve our service and processes.
In return, you'll have the chance to share your ideas and contribute to exciting projects that will enhance your experiences and career opportunities within a disruptive and ambitious business.
Principle Accountabilities
As an Aftersales Consultant with us, you'll combine your travel knowledge and customer service experience for the following responsibilities:
Act as a brand ambassador to provide professional and world-class customer service to new and existing Travel Counsellors.
Manage voluntary and involuntary changes to existing bookings.
Assist with booking cancellations.
Be the first point of call for in-house system queries.
Contribute to team discussions around process improvements.
Support our Travel Counsellors to adopt new ways of working and the tools available.
Company Benefits
Competitive salary + annual bonus
Flexible hybrid working
Career development opportunities
25 days holiday (increasing to 28 after 5 years)
Enhanced Maternity/Paternity pay
1 day paid charity day
Company events and incentives
3x salary death in service benefit
Pension scheme
Private Medical Insurance or Healthcare Cash Plan
Free breakfast and beverages
Essential Skills
An energetic, motivating, and positive individual
Ability to work across different contact channels at the same time, such as email, telephone, and live chat
Strong organisational and interpersonal skills
Excellent written and verbal communication skills with a flair for customer service
Flexible in working hours to cover a variety of shifts
Travel experienceStep into a role where your ideas matter - join us as an Aftersales Consultant today!
About Us
At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we've empowered 2,100+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our Support Offices, we create unique travel experiences that keep customers coming back. Named the Best Place to Work in Travel (2022) and ranked in the Sunday Times Best Places to Work (2023 & 2024), we're expanding rapidly and looking for exceptional individuals to join our Head Office team.
Creating an Inclusive Environment
Travel Counsellors is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on race, gender, disability, or any protected characteristic. We provide accommodations for individuals with disabilities throughout the hiring process. We believe diverse perspectives strengthen our team and encourage all to apply.
For more information about this role - and others - at Travel Counsellors, please do not hesitate to contact the Talent Acquisition team atBefore You Apply
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Looking for your next career move? Join a top company hiring Aftersales Consultant job near me in Trafford, Greater Manchester! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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