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Area Operations Manager
Job Posted: 5 hours ago
Salary: £ 33,000 - 35,000 / Annum
Job Type: Permanent
Location: London
Expire in: a month
Job Description
Area Operations Manager (Commercial Cleaning)
London, United Kingdom
On-site / Full-Time
Permanent Role
Salary Range: £33,000 - £35,000 per annum
Position Overview
We are seeking an experienced and highly motivated Operations Manager to join our dynamic team in London. The Operations Manager will play a key role in overseeing the day-to-day operations of our commercial cleaning services, ensuring efficiency, quality and client satisfaction. This is an exciting opportunity for a candidate with strong leadership skills, operational expertise and a passion for delivering outstanding service.
Key Responsibilities
* Lead and manage the daily operations of the commercial cleaning division.
* Develop and implement operational policies, procedures, and best practices to enhance efficiency and service quality.
* Recruit, train, and supervise cleaning staff.
* Foster a positive and collaborative work environment.
* Conduct regular performance reviews and provide constructive feedback.
* Manage staff schedules and assignments to meet client needs.
* Build and maintain strong relationships with clients through regular communication and site visits.
* Address client concerns and inquiries promptly and effectively.
* Identify opportunities for upselling and expanding service offerings.
* Implement and monitor quality control measures to ensure service excellence.
* Conduct regular inspections to assess the quality of cleaning services.
* Collaborate with the quality assurance team to address any issues and continuously improve service delivery.
* Manage inventory, equipment, and supplies efficiently.
* Optimise resource allocation to maximise productivity and cost-effectiveness.
Qualifications and Requirements:
* Minimum of 2 years of experience in operations management, preferably in the commercial cleaning industry.
* Strong leadership and team management skills.
* Excellent communication and interpersonal skills.
* Ability to work independently and make strategic decisions.
* Knowledge of health and safety regulations related to cleaning services is preferred.
About MN Support Services Ltd
MN Support Services Ltd is a leading commercial cleaning company dedicated to delivering exceptional cleaning services to businesses across London. With a commitment to quality, professionalism, and customer satisfaction, we take pride in creating clean and healthy environments for our clientsBefore You Apply
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