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Assistant Service Manager
Job Posted: 10 hours ago
Salary: £ 33,000 - 45,000 / Annum
Job Type: Permanent Contract
Location: Worthing, West Sussex
Expire in: a month
Job Description
We are looking for a highly motivated Assistant Service Manager to lead and coordinate our Aftersales Department. This role is crucial in maintaining the highest quality of service, achieving departmental profit targets, and ensuring exceptional customer satisfaction.
Main Purpose of the Role:
You will be responsible for overseeing daily operations within the Aftersales team, including Service Advisors, Technicians, Apprentices, and the Workshop Controller. Ensuring 100% productivity and customer service excellence is at the heart of this role.
Key Responsibilities:
* Deputise for the Aftersales Manager in their absence
* Deliver excellent customer service in line with brand expectations
* Lead daily team briefings and ensure clear communication of goals and policies
* Monitor Workshop In-Progress (WIP) daily and drive efficiency
* Manage systems such as 1 Link, Coopers, EVHC, and VW Hub to maximise workflow
* Coordinate warranty processing, parts delays, and job card accuracy
* Oversee team cover for holidays, sickness, and lunch rotas
* Ensure compliance with VQM, Service Audit, GDPR, and MSQP standards
* Maintain high levels of cleanliness, safety, and organisation in all areas
* Provide support and training to team members
You Will Work Closely With:
* Aftersales Manager
* Workshop Controller & Technicians
* Service & Warranty Advisors
* Branch and Head Office staff
* Manufacturer partners and external inspectors
* Customers and suppliers
What We’re Looking For:
* Proven experience in an automotive aftersales or service environment
* Strong leadership and team coordination skills
* Excellent communication, organisation, and IT system experience
* A customer-first mindset with a commitment to continuous improvementBefore You Apply
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Looking for your next career move? Join a top company hiring Assistant Service Manager job near me in Worthing, West Sussex! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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