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Call Centre Advisor
Job Posted: 4 hours ago
Salary: £ 24,000 - 25,000 / Annum
Job Type: Contract
Location: Stoke-on-Trent, Staffordshire
Expire in: a month
Job Description
Customer Support Administrator – Call Centre Advisor – Contact Centre
Office-based in Stoke-On-Trent
Starting Salary £24,570, Mon – Fri, 8:00am – 4:30pm (37.5 hours per week), wicked benefits including fantastic bonus scheme, additional holidays, enhanced family leave... more below!
We need organised, detail-oriented people who are passionate about helping others.
Work for a fantastic business that offer training, support and progression! Build a career!
Demi @ Duval has all the info! Get in touch!
We’re looking for a Customer Support Administrator to join a friendly and collaborative team of administrators in Stoke-On-Trent.
You’ll handle customer communications through emails and letters, supporting the busy contact centre and ensuring fair resolutions for a wide range of customers. If you thrive on accuracy, enjoy problem-solving, and have excellent written skills, this could be the perfect role for you!
The Role:
* Handle all customer correspondence via email and letter, providing tailored responses to guide customers on their road to financial recovery
* Support the contact centre with your excellent problem-solving skills
* Work collaboratively with your team, sharing best practices and learning from one another
* Manage your own workload efficiently, meeting targets and maintaining high standards of accuracy
* Play an active role in resolving customer queries, ensuring clear communication and effective outcomes
Skills & Experience:
* Passionate about helping others with a positive and friendly attitude
* Ability to be assertive yet compassionate when assisting customers
* Exceptional attention to detail and strong written communication skills
* Self-motivation, resilience, and a target-driven mindset
* Proven experience in a customer service or administration role.
Wicked Benefits:
* Competitive bonus scheme
* Up to 35 days holiday (including bank holidays)
* Employee awards, incentives, and amazing social events
* Pension scheme, mental health support, and free onsite parking
* Access to perks like gym membership contributions and free tea and coffee
* Casual dress code and paid volunteer days - 2 days a year
* Enhanced family leave policies and long service awards
* Free annual eye tests, contribution to prescription glasses, and dentist-on-demand.
Fantastic customer support role, speak to Demi for more informationBefore You Apply
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Looking for your next career move? Join a top company hiring Call Centre Advisor job near me in Stoke-on-Trent, Staffordshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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