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Case Manager
Job Posted: 19 hours ago
Salary: £ 32,548 - 35,000 / Annum
Job Type: Permanent
Location: Manchester, Greater Manchester
Expire in: a month
Job Description
Mortgage Underwriter – Second Charge
Location: Manchester City Centre, M1 – Full-time, 5 days per week onsite initially. Hybrid working options available post-probation (minimum 3 days onsite).
Salary: £32,548 basic + competitive bonus scheme
About the Role:
We are seeking a skilled and motivated Mortgage Underwriter – Second Charge to join a dynamic financial services team. You will be responsible for managing a pipeline of second charge mortgage applications from submission through to final decision, manually assessing each case with a focus on customer-centric outcomes.
The role involves close collaboration with internal teams, brokers, and customers to ensure applications are processed efficiently and in line with regulatory requirements. If you're detail-oriented, thrive in a fast-paced environment, and have experience in financial services, this could be the ideal next step in your career.
Key Responsibilities:
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Review and underwrite second charge mortgage applications manually, ensuring compliance with regulations and internal policies.
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Assess customer documentation, verify accuracy, and request further information as needed.
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Maintain up-to-date and accurate customer records.
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Evaluate each applicant’s individual circumstances to ensure fair and appropriate lending decisions.
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Communicate clearly and professionally with customers, brokers, and internal stakeholders.
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Meet performance and quality targets in a KPI-driven environment.
Minimum Requirements:
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At least 12 months' experience in loan assessment or application processing (preferably in second charge lending or motor finance).
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Proven success working in a target-driven, high-volume environment.
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Strong attention to detail and quality assurance across multiple customer cases.
Preferred Skills:
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Confidence in challenging and verifying presented evidence.
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Strong written and verbal communication skills.
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Awareness of vulnerability and adverse credit indicators.
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Problem-solving mindset with a customer-focused approach.
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Proficiency in Microsoft Office and good numeracy skills.
What’s on Offer:
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Excellent career progression opportunities, including potential to move into mortgage advice roles.
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Support and funding to gain the CeMAP Mortgage Advice qualification.
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Up to 25 days’ annual leave, plus bank holidays and your birthday off each year.
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Healthcare cash plan and matched pension contributions (up to 5%).
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Regular social events and a supportive team cultureBefore You Apply
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