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Centre Manager
Job Posted: 2 days ago
Salary: £ 45,000 - 45,000 / Annum
Job Type: Permanent
Location: Brislington, City of Bristol
Expire in: a month
Job Description
Centre Manager – Bristol
Salary £45k OTE c£70k + company car + package
Purpose of the Role
To be a custodian of the brand, effectively meet our customers’ needs, and build a growing, profitable, sustainable business.
Key Areas of Responsibility
• To inspire and embed a high-performance team culture throughout the Centre, promoting accountability and responsibility, building an autonomous team where only the best is acceptable.
• Leading the Centre team with both your behaviours and the preparation, delivery and management of strategic plans focused on customer service excellence, sales performance, proactive sales activity and stock management.
• Ensuring that exceptionally high standards for the Centre showroom, warehouse and workshop are maintained.
• Engaging with a ‘hands on’ customer approach both ‘in the field’ and showroom. Developing customer relationships, new business development and stock control management.
• Management of relationships across all departments of the UK business, maximise the resources available to help deliver your strategic marketing and sales plans as well as operational efficiency.
• Understand the commercial and financial impacts of your strategic plan delivery though management of your Centres P&L and cost budgets.
Main Tasks
• Ensure your commercial and financial targets are met through effective cost control and managing the team’s commercial activities and their impact on the Centres operating results
• Develop the knowledge & skills for you and your team to become the product specialist, able to articulate total cost of ownership solutions through best-in-class guidance to customers
• Engage with customers in order to fully understand their needs and provide the appropriate help and support to ensure the correct cleaning solution is sold undertaking site surveys, machine demonstrations, machine training, building and presenting proposals
• To be aware of, build and develop networks and relationships with local customers in conjunction with Target Market Managers and sales people within the Company
• Develop Centre sales through active and passive sales and marketing plans, utilising the support of other departments within the business
• Communicate effectively to the team daily, weekly and monthly Centre targets, clearly identifying what this means in terms of sales, profitability, costs, staffing levels etc.
• To support team meetings and the Centre communications processes, ensuring that the team are kept up to date on a variety of customer, Centre, product and company issues
• Overall management of stock in all locations
• Manage entry and exit plans of new and end of line product lines
• Responsible for opening and closing the Centre/maintaining the security of the Centre
• Responsible for the general cleanliness of the Centre including all fixtures, fittings, flooring and machines are clean and in working order at all times
• Overseeing the consistency of logging service requests under warranty and fixed cost repairs via CRM software
• Ensuring all Processing for Sales and Service Invoicing is accurate and complete with correct Invoices being produced as a result
• Ensure all transactions are reconciled by month end using our processing software system ‘SAP’
• Support in other Centres should the need arise
Leadership requirements
• Ensures a safe, secure and compliant work environment. Taking responsibility for the adherence to all applicable health & safety standards and reporting requirements
• Selects, recruits and on-boards new team members with support from HR
• Devise and agree training plan for new starters – with support from L&D
• Achieves team results by clarifying and communicating expectations for the role and the team
• Conducts full reviews for new starters, completing necessary probationary review documentation in agreed timescale
• Goals and competencies to be agreed and set at the beginning of the year (or when new starter commences) and recorded in CRM by the specified deadline date
• Regular reviews – at least bi-monthly to reviews goals, competencies, KPI's and well being
• End of year review to be conducted and recorded in Success Factors by the specified deadline date
• Personal development Plan to be discussed, created and agreed for each team member. Attach to CRM
• Assess and discuss training requirements – review during bi-monthly reviews. Support available from L&D/Academy
• Regularly communicates business updates, team KPIs and strategy
• Coaches, mentors, delivering feedback in a timely and constructive manner.
• Addresses performance and conduct issues in a timely manner – commence disciplinary action if required. Full support from HRBefore You Apply
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