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Collections Manager
Job Posted: a month ago
Salary: £ 30,000 - 40,000 / Annum
Job Type: Permanent
Location: Sheffield
Expire in: 3 days
Job Description
Job Title: Collections Manager
Location: Sheffield
Pay: OTE £30,000 - £40,000 per year
Schedule: Monday to Saturday, between 9:00am – 8:00pm (37.5 hours per week)
An exciting opportunity has arisen for a driven and people-focused Collections Manager to join a growing and established debt recovery business.
This company is part of a reputable UK-wide group employing over 500 people in the sector. The successful applicant will be passionate about performance development, team leadership and client collaboration within a fast-paced Contact Centre environment.
What’s in it for you:
Competitive salary with on-target earnings of £30,000 - £40,000
Career development opportunities
Company pension scheme
On-site parking
Life assurance plan
Staff discounts
Role Overview:
Lead and support a Contact Centre team, driving performance and maintaining high standards
Monitor KPIs including revenue, productivity, call quality, and wrap time
Provide coaching, feedback, and ongoing training
Assist with recruitment and onboarding of new staff
Collaborate with clients and contribute to process improvement
Track individual and team metrics and escalate concerns where necessary
We’re looking for someone with:
Experience in debt recovery and collections
Previous leadership or supervisory experience in a Contact Centre or similar environment
Strong written and verbal communication skills
A proactive and professional attitude
Ability to work towards and achieve targets
Flexibility to adapt to changing guidelines and priorities
Additional Info:
This role is fully office-based, and candidates must be able to attend the Sheffield office as required. All successful applicants will be required to complete background checks including DBS and CCJ screening.
If you’re ready to step into a leadership role and make a real impact in a fast paced and supportive team, we’d love to hear from you. Apply todayBefore You Apply
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Looking for your next career move? Join a top company hiring Collections Manager job near me in Sheffield! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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