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Commercial Operations Director
Job Posted: 2 days ago
Salary: £ 65,000 - 75,000 / Annum
Job Type: Permanent
Location: Manchester, Greater Manchester
Expire in: a month
Job Description
Commercial Operations Director | Manchester | Fashion | £75k
Zachary Daniels are supporting a high growth fashion brand with the appointment of a Commercial Operations Director.
Sitting at the crossroads of Operations, and finance/strategy, you'll be the engine behind growth: bringing clarity to complexity, improving margins, and leading high-impact projects across logistics, customer experience, and internal processes.
What You'll Own:
Financial Clarity
Own weekly/monthly financial reporting with actionable insights
Manage our in-house Management Accountant and monthly management packs
Operations & Logistics
Manage 3PL relationships (UK, US, EU), returns, freight, and fulfilment
Ensure warehouse/packaging standards match our brand quality
Optimise systems, data tracking, and SLA performance
Stock & Supply Chain
Collaborate with Buying & Merch teams to optimise buying and stock levels
Avoid overstock, margin erosion, and cashflow issues
Strategic Projects
Drive initiatives that reduce costs and boost contribution margin
Improve international logistics, tariffs, and duty handling
Customer Experience
Lead the Customer Service function through our CS Manager
Enhance our end-to-end customer experience as we scale
What We're Looking For:
Commercially sharp & financially fluent - you get unit economics, cashflow, and margin
Experienced in DTC e-commerce with solid knowledge of 3PLs and global fulfilment
A natural operator - great at building systems, streamlining workflows, and reducing waste
Hands-on and high energy - you don't wait for permission; you drive clarity and results
Comfortable working directly with founders and contributing to big-picture thinking
Proficient in Excel / Google Sheets and not afraid to get into the data
A great human - collaborative, calm under pressure, and genuinely positive to be around
What You'll Get:
Salary of circa £75k
Hybrid working with flexibility
Fantastic Manchester Location
Opportunity to make
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