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Complaints Handler
Job Posted: 22 days ago
Salary: £ 28,000 - 30,000 / Annum
Job Type: Permanent
Location: Kendal
Expire in: 6 days
Job Description
Complaints Handler – Professional Services
Location: Kendal Area
Hybrid Options Avaliable
Represented by Axon Moore
Axon Moore is proud to be representing a reputable professional services organisation based in the Kendal area in the search for a Complaints Handler. This is a confidential appointment with a values-driven business that places community and integrity at the heart of its service.
Please note: only candidates with experience in a complaints or regulated environment will be considered.
The Opportunity
An exciting opportunity has arisen for a confident, enthusiastic, and driven individual to join the Member Services Team in a complaints handling capacity. This role will suit someone with a strong background in regulated customer services and a genuine passion for resolving issues and improving member experience.
Key Responsibilities
Investigate, resolve, and respond to escalated member complaints in a timely and effective manner.
Engage with members across multiple channels, including phone, email, and post, and assist with wider member queries during peak periods.
Provide insight and feedback to the business to drive continuous improvement.
Coach and support frontline teams to strengthen their complaint-handling capabilities.
Conduct root cause analysis to identify trends and areas for improvement.
Stay up to date with regulatory developments and Financial Ombudsman findings, sharing relevant insights internally.
What We’re Looking For
Strong knowledge of complaints handling processes and deadlines.
Demonstrated experience working in a regulated or complaints-focused role.
Excellent communication skills and the ability to manage sensitive issues professionally.
What’s On Offer
25 days holiday (plus Bank Holidays), plus your Birthday off, Christmas Shopping Day, and Moving House Day.
Competitive pension with up to 10% employer contribution.
Comprehensive benefits package.
A values-led culture with a focus on inclusion and development.
If your interested in applying in the opportunity then please send your updated CV :)Before You Apply
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- Bank details.
- National Insurance number.
- Date of birth.
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