Hiring Now: Complaints Handler Near You – Apply Today!
Your Next Complaints Handler Job Starts Here – Apply Now!
Complaints Handler
Job Posted: a day ago
Salary: £ 26,000 - 26,000 / Annum
Job Type: Permanent
Location: Borehamwood
Expire in: a month
Job Description
Complaints Handler
OA are recruiting for a Complaints Handler to join our client’s successful and growing team.
The job holder is expected to act as first contact for complaints processes, identifying where cases can be easily resolved; taking steps to decline, resolve or initially accept cases, and move them through the complaints process, adhering to timelines and quality standards.
Location: Borehamwood
Hours: Full-time, 9am – 5:30pm, Monday to Friday. Hybrid working: 3 days in the office and 2 days from home after a successful 6-month probation period.
Salary: Up to £26,000 – depending on experience
Complaints Handler Benefits:
23 days holiday + UK bank holidays
Life assurance
Private health care for you and dependents
Employee assistance programme, including GP line, cashback for treatments, advice line
Season ticket loan
Rental deposit loan
Annual leave purchase scheme
Complaints Handler Key Responsibilities:
Respond to complainants and members with initial advice on disputes, including whether to accept, resolve, or decline cases.
Draft and respond to emails, letters, and calls from relevant parties.
Manage incoming post and emails, ensuring timely processing and access for case assessors.
Monitor case volumes and flag potential backlogs or resourcing issues.
Check and process all case evidence accurately and in line with procedures.
Allocate cases to assessors on time, escalating any delays as needed.
Support assessors with casework tasks, such as responding to enquiries, preparing cases, and handling review requests.
Maintain accurate records, logs, and manage email channels.
Ensure timely franking of post and proper processing of payments.
Provide general support to the Membership and Compliance teams as needed.
Complaints Handler Skills and Experience:
Strong English, maths, and communication skills (written and verbal)
Excellent customer service and telephone manner
High attention to detail and quality standards
Good analytical, planning, and time management skills
Team player with the ability to build strong working relationships
Complaint handling experience in a customer service setting
Proficient in Microsoft Office (Excel, Word, PowerPoint); quick to learn new systems
Property sector experience, particularly private rentals, is helpful but not essential
If you have strong customer service and complain resolution skills and are looking to join a company that supports and offers growth opportunities, please apply online with your CV.
BARNPERM
By applying to this job advertisement, you confirm you have read and understood ourBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Complaints Handler job near me in Borehamwood! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).