Hiring Now: Contact Centre Team Leader - CAST team Near You – Apply Today!
Your Next Contact Centre Team Leader - CAST team Job Starts Here – Apply Now!
Contact Centre Team Leader - CAST team
Job Posted: 18 days ago
Salary: £ 22.08 - 28.66 / Hour
Job Type: Temporary
Location: Newham, London
Expire in: 10 days
Job Description
Job Title:
Contact Centre Team Leader
Location: East London
Contract Details: Temporary, Full Time
Salary: £22.08 - £25 per hour
About Our Client:
Our client is a London Borough Council committed to delivering high-quality services to the community in East London, they are a diverse and well founded organisation which are focused on improving the standards of housing for residents. Improving the provision to vulnerable adults.
Benefits & Perks:
Competitive hourly rate
Nearby parking available (7 minutes walk)
Conveniently located 5 minutes walk from Abbey Road train station
Opportunities for professional developmentResponsibilities:
Lead and manage the Care and Support Team Contact Centre to ensure efficient service delivery.
Oversee staffing resources and maintain high-quality service standards.
Implement performance management systems to enhance service delivery and customer satisfaction.
Develop and execute effective service strategies for continuous improvement.
Handle staff performance and conduct issues with professionalism.
Ensure adherence to health and safety requirements and promote good practises. Essential (Knowledge, skills, qualifications, experience):
Experience managing staffing resources in a customer-focused environment.
Understanding of local government services and delivery challenges.
Understanding of the issues and challenges faced in the Housing Customer Service department
Proven track record of managing budgets effectively.
Strong communication skills for diverse audiences.
Ability to deliver high-quality, value-for-money services. Desirable (Knowledge, skills, qualifications, experience):
Experience in a multi-site, multi-function organisation.
Familiarity with performance management systems.
Personal experience in developing service improvement strategies.
Ability to quickly evaluate situations and initiate appropriate actions. Technologies:
Proficient in relevant customer service and management software.
Familiarity with data analysis tools for performance monitoring.
How to apply:
Interested candidates should submit their CV, clearly demonstrating how they meet the essential criteria outlined above. Please provide specific examples where possible to support your application. Applications will be reviewed on a rolling basis, and only those who meet the criteria will be shortlisted.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browserBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Contact Centre Team Leader - CAST team job near me in Newham, London! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).