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Customer Account Manager
Job Posted: 9 hours ago
Salary: £ 35,000 - 40,000 / Annum
Job Type: Permanent
Location: Peterborough, Cambridgeshire
Expire in: a month
Job Description
About Trade Mastermind
Trade Mastermind is the UK’s fastest-growing business coaching platform dedicated to construction and trade businesses. Founded by Joseph Valente, winner of BBC’s The Apprentice, our mission is to empower construction and trade business owners to scale their companies through expert mentorship, proven systems, and industry-leading support.
Headquartered in Peterborough, we are a modern, vibrant, and forward-thinking company that offers a unique and exciting work environment. Our success is driven by a passionate team that believes in excellence, innovation, and making a real impact in the trade and construction sector.
As we continue to grow, we are seeking a Customer Account Manager to play a key role in enhancing our client experience and supporting the long-term success of our customer relationships.
About the Role
As a Customer Account Manager, you will be the face and voice of our client experience, responsible for ensuring that every new customer has a seamless onboarding journey and continues to receive world-class support throughout their time with us. You will proactively manage relationships, identify growth opportunities, and serve as a trusted advisor to our clients.
This role is ideal for someone who is dynamic, charismatic, customer-focused, and excited about helping businesses succeed.
Key Responsibilities
* Serve as the first point of contact for new clients, delivering a professional, welcoming onboarding experience
* Build strong, trusted relationships with a portfolio of clients across Trade Mastermind's coaching academies
* Proactively engage with clients to identify training needs, business challenges, and up-selling opportunities
* Collaborate with the Head of Key Account Management on strategic projects and initiatives
* Coordinate and deliver tailored client support, including appointment scheduling, training guidance, and account oversight
* Ensure client retention through consistent, value-driven engagement
* Resolve any client issues or concerns promptly and professionally
* Track, manage, and report on key account engagement metrics and outcomes
* Work cross-functionally with sales and delivery teams to align on customer objectives
* Maintain high standards of communication, professionalism, and customer satisfaction
What We’re Looking For
* 3+ years of experience in account management, sales, or customer service
* A track record of success in managing client relationships and driving retention
* Outstanding communication, interpersonal, and organisational skills
* Ability to analyse client needs and propose relevant business solutions
* Proactive and self-motivated with a commercial mindset
* Strong project management and time management capabilities
* A positive, collaborative, and enthusiastic team player
* Confident and charismatic in client-facing situations
* Must be able to commute or relocate to Peterborough
What You’ll Get in Return
* Company Equipment Provided – All tools and tech you need to succeed in your role
* Tailored Training & Development – Programmes designed around your career goals
* Vibrant Team Culture – Be part of an energetic, driven, and supportive team
* Company Events – Regular team-building and networking opportunities
* Health & Wellbeing Programme – Supporting you both in and out of work
* Modern Working Environment – High-spec office facilities designed for productivity and collaboration
* Free On-Site Parking – Available for all staff
* Sponsored Development Opportunities – Further training and qualifications available
* On-Site Gym Access – Stay active without leaving the building
* Canteen with Subsidised Food Options – Fresh meals and snacks available daily
* Company Pension Scheme – Secure your future with our employer-supported pension
This is an office-based role in Peterborough. Applicants must be able to commute or relocate as required.
Job Types: Full-time, Permanent
Pay: £35,000.00-£40,000.00 per yearBefore You Apply
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