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Customer Care Manager
Job Posted: a day ago
Salary: £ 55,000 - 60,000 / Annum
Job Type: Permanent
Location: CM23, Bishops Stortford, Hertfordshire
Expire in: a month
Job Description
Customer Care Manager – Eastern Region
📍 Based in Stansted and Surrounding Areas | 💼 £55,000 – £60,000 + Package
🏗️ 5 Housebuilder | Premium Developer*
Are you passionate about delivering a five-star customer experience? Our client, a prestigious 5-star-rated housebuilder, is seeking an experienced Customer Care Manager to oversee their Eastern Region, ensuring the highest levels of satisfaction and service excellence.
Key Responsibilities:
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Lead and manage the regional Customer Care team to deliver outstanding after-sales service.
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Handle escalated customer issues with professionalism, empathy, and efficiency.
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Monitor and report on customer satisfaction metrics (NHBC, internal KPIs).
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Liaise with internal departments and contractors to ensure timely resolution of defects.
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Continuously improve the customer journey, identifying areas for innovation and enhancement.
About You:
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Proven experience in a customer care management role, ideally within residential development or construction.
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Strong leadership and people management skills.
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Calm under pressure, with exceptional problem-solving abilities.
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Excellent communication and organisational skills.
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Full UK driving licence and willingness to travel within the Eastern region.
What’s on Offer:
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Competitive salary of £55,000 – £60,000 plus comprehensive benefits.
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Company car or car allowance.
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The opportunity to work with one of the UK’s leading 5* developers.
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Supportive, professional environment with strong career progression opportunitiesBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Care Manager job near me in CM23, Bishops Stortford, Hertfordshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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