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Customer Contact Advisor
Job Posted: 6 hours ago
Salary: £ 15.24 - 15.24 / Hour
Job Type: Temporary
Location: Cambourne, Cambridgeshire
Expire in: a month
Job Description
South Cambridgeshire District Council delivers essential public services to communities across the southern region of Cambridgeshire. From planning and housing to waste management and environmental protection, the council works to improve quality of life, promote sustainability, and support local economic growth.
With a strong focus on transparent governance and active community engagement, the council partners with residents, businesses, and organisations to build a connected, inclusive, and forward-looking district.
Our client is seeking an experienced Customer Service Advisor with a genuine passion for helping people and solving problems.
In this role, you'll handle a high volume of enquiries across multiple channels, including phone, email, and live chat. You'll be expected to respond promptly and professionally, ensuring a positive customer experience at every touchpoint.
The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to remain calm and solution-focused in a fast-paced environment. You'll be proactive, empathetic, and confident in building relationships with both customers and internal teams.
This is a fantastic opportunity to contribute to a service that puts people at the heart of what it does.
YOU MUST BE ABLE TO OPTAIN A BASIC DBS CHECK.
Key Responsibilities:
Handle customer enquiries efficiently, professionally, and with empathy
Use a "tell us once" approach to resolve multiple issues in a single interaction
Build rapport and maintain strong working relationships with internal teams and service users
Use your initiative and problem-solving skills to deliver effective outcomes
Essential Skills & Qualities:
Passion for helping people and delivering excellent service
Strong interpersonal and listening skills
Ability to adapt communication style to meet individual needs, including sensitive situations
Highly organised, yet flexible in handling competing demands
Confident, assertive, and capable of working both independently and as part of a team
Required Experience:
Previous experience in customer service or contact centre environment
Familiarity with Microsoft Office tools
GCSE English and Maths (A-C or equivalent)
Benefits
20 days annual leave + 8 bank holidays.
Hybrid working is available after the initial training period, office cover is based on a Rota.
Working Hours: 8:00am - 17:30pmBefore You Apply
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- National Insurance number.
- Date of birth.
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Looking for your next career move? Join a top company hiring Customer Contact Advisor job near me in Cambourne, Cambridgeshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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