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Customer Experience Coordinator
Job Posted: 5 days ago
Salary: £ 28,000 - 30,000 / Annum
Job Type: Permanent
Location: Northampton, Northamptonshire
Expire in: 23 days
Job Description
Customer Experience Coordinator (German speaking)
Northampton
Permanent
Full-time hours
£30,000 plus bonus
Do you enjoy working with technical products and international customers?
Are you experienced in providing exceptional B2B customer service?
Are you a fluent German speaker?
If this sounds like you, I have the perfect opportunity for you!
This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator, our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent in German is essential as you will be looking after their German B2B customers.
Duties and responsibilities for the Customer Experience Coordinator:
Diagnosing a customer's product requirements and providing a solution.
Managing the sales process from lead to customer.
Providing quotes and pricing to customers.
Complete all sales support administration tasks accurately and effectively including processing sales orders and quotations.
Consult with customers with regards to the correct product for them.
Liaise with internal warehouse, transport, and engineering teams to ensure lead times are met.
Skills and experience required for the Customer Experience Coordinator:
At least 2 years of experience within a customer experience, customer support or sales role.
An inquisitive mind and passion for learning about technical components.
Fluent in English as well as German
Good organisational skills.
Excellent customer care skills & telephone manner
High level of concentration and excellent attention to detail.
Confidence and experience to develop the role and make it your own.
Good working knowledge of CRM or e-commerce platforms such as Hubspot, Zendesk, or similar.
Proficient in Microsoft Office: Word, Excel.
Additional details & benefits:
40 hours per week, Monday to Friday
Office-based, work from home every Friday with early finish at 2.15pm
Flexible working, 'Smart Time' after probation
25 days of annual leave, plus bank holidays
Contributory Paycare scheme
Annual salary review
Impact Recruitment Services are acting as an employment agency on behalf of our client.
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Looking for your next career move? Join a top company hiring Customer Experience Coordinator job near me in Northampton, Northamptonshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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