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Customer Finance Administrator / Credit Control
Job Posted: 6 hours ago
Salary: £ 26,000 - 30,000 / Annum
Job Type: Temporary
Location: Solihull, West Midlands
Expire in: a month
Job Description
This is such an exciting opportunity for someone with strong communication and relationship-building skills to step into a role that blends finance with customer service. Working for a retail business based in Solihull, you'll be taking full ownership of customer payments and ensuring the finance owed to the business is collected smoothly - but always with a people-first mindset.
This is not your typical finance role. It's all about the relationship. When you prioritise communication and service, the payments follow. You'll be calling, emailing, and occasionally meeting with customers of the business to maintain warm, productive relationships - helping them stay ahead of upcoming payments and resolving any issues before they become problems. This is a temporary-to-permanent position, designed to give you a proper trial period before moving into a permanent role. The role is based full time in the office, and is ideal for someone immediately available or on a short notice period.
Key Responsibilities:
Take ownership of all incoming payments owed to the business
Build and maintain positive relationships with customers - over the phone, via email, and occasionally face-to-face
Proactively reach out to customers in advance of payment deadlines
Resolve invoice or account queries swiftly and professionally
Liaise internally with management to flag any delays or issues with payment
Keep clear, organised records of customer contact and debt positions
Report regularly on what's due, what's overdue, and why
Represent the business with warmth and professionalism at all timesCandidate Attributes and Skills:
Strong background in customer service or account management
Comfortable working in a fast-paced, corporate environment
Friendly, approachable, and able to build rapport quickly
Organised and proactive - someone who keeps on top of their to-do list and stays ahead of issues
Ideally available immediately or on a short noticeBenefits:
Temporary-to-permanent structure to make sure the role is the right fit
Sociable, down-to-earth team who love a laugh but get the job done
Opportunity to learn new skills and gain finance experience
Great long-term role for someone looking to grow into a businessSummary:
A brilliant opportunity for someone with strong customer-facing experience to join a retail business in Solihull in a relationship-first finance role - full time in the office, with permanent prospects after the initial 3-month period.
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