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Customer Service, Administration and Finance Assistant
Job Posted: 4 hours ago
Salary: £ 29,000 - 30,000 / Annum
Job Type: Permanent
Location: Gisburn, Lancashire
Expire in: a month
Job Description
Ashberry Recruitment are seeking a detail-oriented and experienced Customer Service, Administration and Finance Assistant. The ideal candidate will play a crucial role in supporting the operations of the organisation (working in a team of 6) ensuring accuracy and efficiency in all processes.
The role will suit someone who enjoys multi-tasking, is flexible and assisting in other areas where needed. A confident telephone manner and an eagerness to learn and develop is also essential.
Direct Duties - Finance
* To assist with the ongoing development of processes and policies.
* Processing and inputting of outgoing sales invoices for farm tenancies, wedding clients and lodge owners. Chasing payment where necessary.
* Processing and inputting of purchase invoices along with the preparation of weekly supplier payment run.
* Monitoring of Company prepaid cards and credit cards. Processing receipts and allocating payments.
* Purchasing for the grounds, maintenance and housekeeping teams. Monitoring stock levels to ensure items available when needed.
* General accounts & finance administration.
Direct Duties – Customer Service
* Monitoring the office phones, dealing with customer queries in relation to their holiday booking and site amenities.
* Monitoring of Company general email inboxes, resolving queries as they arise.
* Checking card payments have succeeded and chasing late payments.
* Assist with holiday check ins dealing directly with customers, taking security payments and giving guidance.
* Check guests out online updating cleaning schedules.
* Supporting the maintenance and office team with purchasing of a whole range of supplies to ensure smooth running of business.
Direct Duties – HR
* Liaison with external HR service to assist in the preparation of contracts and HR communications.
* Collation of timesheets and input to payroll spreadsheet.
Skills / attributes required
* Experience using Xero is an advantage and will take preference.
* Confident user of Microsoft Outlook / PowerPoint / Word / Excel.
* An excellent team worker.
* Excellent communication skills both verbally & non-verbally.
* Hard working with an enthusiastic attitude towards working and others.
* The ability to be proactive; open to / encourages change and new ideas.
* Demonstrates the ability to be an efficient worker & prioritises workload.
* Punctual; conscientious of time keeping and ability to demonstrate flexibility.
Progression - dependant on ability
* Having a wider knowledge of other team members roles, whilst they’re on leave.
* Full autonomy for all areas of responsibility. Role holder proposes new ways of working, develops work methods, proceduresBefore You Apply
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