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Customer Service Administrator
Job Posted: 5 hours ago
Salary: £ 24,000 - 28,000 / Annum
Job Type: Permanent
Location: Haywards Heath, West Sussex
Expire in: a month
Job Description
Customer Service Administrator, £24,000-£28,000 depending on experience, Haywards Heath, West Sussex, 37.5 hours per week, Permanent, 25 days holiday plus bank holidays, Perkbox, pension scheme, EAP, regular social events
The Role
An exciting opportunity to join a growing team within the commercial insurance department of a leading pet insurance provider. This office-based Customer Service Administrator role offers a dynamic mix of customer service, administration and sales support. Reporting to the Team Leader, the successful candidate will contribute to the delivery of high-quality service as the business continues to expand its brand across the UK and Europe.
Respond to and resolve customer enquiries, ensuring full ownership of each task
Carry out general insurance policy administration accurately and promptly
Proactively follow up enquiries to convert them into policies
Maintain and improve customer satisfaction levels
Produce and manage high quality documentation
Maintain accurate records within internal systems
Build a strong understanding of company insurance products
Highlight process improvements with a solutions-focused approach
Share knowledge and best practice with colleagues
Comply with regulatory and company policies at all times
Participate in regular training in line with company and FCA standards
Requirements
Previous experience in a customer service or administrative support role is highly desirable, particularly within the insurance sector, though full training will be provided. Strong communication skills, attention to detail, and a proactive attitude are essential. This role would suit someone with a love of pets and a passion for customer service, who enjoys working collaboratively within a team. This role could suit someone who has worked as an Insurance Advisor, Customer Service Executive, or Sales Support Administrator.
Company Information
This organisation is a rapidly expanding provider of pet insurance across the UK and Europe, part of a well-established group operating internationally. Known for their dedication to quality, service and animal welfare, they foster a supportive culture and put customer care at the forefront of their operations. Their commercial team plays a key role in developing business-focused insurance solutions for a wide range of clients.
Package
£24,000-£28,000 depending on experience
Office-based in Haywards Heath (accessible by public transport)
5 hours per week
25 days annual leave plus UK bank holidays
Perkbox employee benefits scheme
5% employer pension contribution
Employee Assistance Programme
Regular social events, including Christmas partyTravail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasionBefore You Apply
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