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Customer Service Administrator
Job Posted: 11 hours ago
Salary: £ 28,000 - 32,000 / Annum
Job Type: Permanent
Location: Crawley, West Sussex
Expire in: a month
Job Description
Job Title: Import Admin
Location: Crawley
Pay: £28,000 to £32,000
Role Overview: Join our client's Operations team as an Import Admin. You'll handle customer interactions, customs clearance, delivery confirmations, and financial processes. Monitor shipments, communicate delays, and build customer relationships.
Key Responsibilities:
Main contact for customers
Support customs clearance
Confirm delivery requirements
Monitor and communicate shipment progress
Present and report on calls
Resolve queries and complaints
Ensure accurate invoicingRequirements:
Knowledge of import airfreight operations
Preferred experience with CDS customs clearance
Strong organizational and problem-solving skills
Excellent communication abilities
Proficiency in Microsoft Office
Experience with Cargowise or Salesforce is a plusBefore You Apply
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