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Customer Service Advisor
Job Posted: 3 days ago
Salary: £ 26,740 - 26,740 / Annum
Job Type: Permanent
Location: Burgess Hill, West Sussex
Expire in: 25 days
Job Description
We are delighted to be working alongside our long term client on an exclusive agency arrangement as they seek to recruit an additional (due to company growth) Customer Services Advisor (shift-work) to join their friendly and busy teams close to Burgess Hill
Customer Service Advisor - shift work
Full Time Permanent role
Shiftwork, 4 days on, 4 days off basis - 12 hour shift, weekdays (Apply online only) and weekends (Apply online only)
Close to Burgess Hill - Salary £26740 plus very good company benefits. Additional bonus paid of £3000 after two years of continuous service
This is a superb opportunity to join a very established and highly thought of organisation
Due to workplace location it is essential to be a driver and have your own transport
The role:
The job involves taking calls for assistance, advising customers of progress and keeping all parties informed. The CSA position provides the vital link between motoring organisations, roadside staff and the customer / motorist.
Duties of the position include:
* Receiving calls for assistance via telephone, online messaging system, internal messaging system & RAM communications
* Recording all details taken from customers on the computer database.
* Communicating with all staff via telephone, internal messaging & email.
* Updating computer records with details of each job as operatives arrive and complete tasks.
* Receive calls regarding queries of non roadside services including parking and workshop services
Competencies required:
We are looking for an enthusiastic and self motivated professional with the following qualities
Team skills - you will need to work with a small team of people within the Control Room and good communication is essential
Customer skills -an excellent telephone manner
Working in a busy environment -at times the Control Room can be a very hectic place, with many phone calls and high work volumes. You will need to deal with this calmly but still be able to focus on delivering great service.
Shift pattern
Four days on, four days off
12 Hour working shift pattern. - weekdays (Apply online only) and weekends (Apply online only)
If you enjoy working shifts, like having a lot of free time and have a great customer services / phone manner then this is the ideal role for you
Apply today for immediate consideration
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency on behalf of this vacancyBefore You Apply
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