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Customer Service Advisor
Job Posted: 2 days ago
Salary: £ 12.58 - 12.99 / Hour
Job Type: Temporary
Location: Avonmouth
Expire in: 25 days
Job Description
Location: Avonmouth, BS11
Job Role: Customer Service Advisor
Hours: Monday to Friday 8.15am-5.00pm
Hourly rate: £12.58 per hour
Role Type: Temporary
gap personnel Bristol are acting as an employment business are currently looking for X5 Customer Service/ Contact Centre Advisors for one of our clients based in Avonmouth. Due to increased workload, our client is in need for additional staff and might offer a permanent contract for the right candidate after a 3-month period.
As a Customer Service Advisor, you will handle a broad range of calls on daily basis, the work is varied and can be challenging, however a full training and support will be provided so you can succeed in the role. Within the team growth, there might be an opportunity for progression into higher positions.
What will I be doing as a Customer Service Advisor?
Dealing effectively and efficiently with all Customer Service-related requests primarily via the inbound phone channel.
Working closely with other areas of the business, maintaining and developing collaborative relationships to support our customers.
Developing your product knowledge so you can help customers with technical queries.
Staying updated on marketing and promotional activities.
Undertaking any additional Customer Service-related business activities including dealing with 1st line complaints.
About You
As a Customer Service Advisor, you will need to show the following skills:
Excellent verbal and written communication.
Active listening.
Patience and the ability to remain calm in stressful situations.
Excellent interpersonal skills.
Attention to details.
Previous Customer Service experience is beneficial, however a full training will be provided.
Additional benefits:
Great working hours, 8:15am - 5pm with no weekend working and a range of shift patterns available, plus hybrid working after a period of training.
Salary: £12.58 raising up to £12.99 once you have passed you settling period and achieved performance targets for 3 consecutive months.
Annual performance related bonus which can be up to 3% of the salary
25 days holiday plus your birthday off with the option to earn 4 additional days holiday or a cash bonus, based on your attendance.
Heavily subsidised canteen on site serving a range of hot food and drinks
Access to discounts and cashback across hundreds of retailers via our platform
Huge discounts on our full range of products, with up to 60% off our own brand labels
Access to a confidential Employee Assistance Programme offering 24/7 advice and guidance
On going training and support through our learning management system which houses a broad range of courses and content, with the chance to also take industry recognised qualifications
Liftshare scheme, share your commute to work with a colleague and save money, and the planet
If you are interested, please get in touch on (phone number removed) or click Apply NowBefore You Apply
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