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Customer Service Advisor
Job Posted: 3 days ago
Salary: £ 24,000 - 27,000 / Annum
Job Type: Permanent
Location: CM1, Chelmsford, Essex
Expire in: 25 days
Job Description
Are you ready to be part of a growing company that prides itself on delivering exceptional service? Our client, a nationwide leader with depots across the UK, is seeking a professional and enthusiastic Customer Service Advisor to join their dynamic logistics team in their newly renovated, modern offices based between Wickford and Chelmsford.
This is a fantastic opportunity to become part of a supportive and forward-thinking team, focused on delivering the ultimate hire experience to clients across the country.
About the Role:
Working as part of the busy eam, you’ll play a key role in providing outstanding customer support after the initial sales process, building long-term relationships, and enhancing service standards. With a strong team environment, you'll be supported by a Team Supervisor and Customer Service Manager.
Key Responsibilities:
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Respond to customer enquiries via phone, email, and web platforms
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Provide ETAs and keep customers updated
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Liaise closely with Transport Planners to ensure smooth delivery operations
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Answer incoming service calls (excluding driver calls)
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Manage and resolve all customer issues and queries
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Monitor and maintain the service log
Who We’re Looking For:
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Excellent telephone communication skills and previous office based customer service, telephone experience
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Experience in logistics, helpdesk, or office-based customer service is ideal
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A proactive team player who enjoys problem-solving
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Ability to thrive in a fast-paced, customer-focused environment
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A car driver is essential due to the rural location
What’s on Offer:
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Permanent full-time role
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Friendly and collaborative working environment
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Free onsite parking
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Modern, renovated office space
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Quarterly performance bonusBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Service Advisor job near me in CM1, Chelmsford, Essex! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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