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Customer Service Advisor
Job Posted: 22 hours ago
Salary: £ 23,000 - 23,000 / Annum
Job Type: Permanent
Location: GL4, Barnwood, Gloucestershire
Expire in: a month
Job Description
Customer Service Advisor
What’s in it for you?
Bi-annually team bonus |Full training and progression opportunities| Regular team incentives | Fun team socials!! | Free onsite parking | Friendly and fun working environment | Plenty of office snacks!
Must Have’s
* You’re a confident communicator with a natural ability to build rapport
* You love helping people and always aim to go the extra mile
* Able to remain calm and solution-focused under pressure
* Comfortable working in a fast-paced environment
* Organised, proactive, and positive in your approach
* Enjoy Problem solving, and making an impact to someone’s day
* Previous experience within a customer focused role – retail or hospitality would be GREAT!
What you’ll be doing
* Handling a wide range of customer enquiries via phone, email and chat, offering solutions in a timely and professional manner
* Providing account, billing, product and basic technical support
* Booking service engineer appointments where necessary and keeping customers informed
* Assisting with product queries and promoting service packages
* Identifying opportunities to up-sell or cross-sell where it adds value to the customer
* Collaborating with internal teams to deliver excellent customer outcomes
Helpful Extras
* 35-hour working week – permanent/full time
* Modern office with a collaborative team culture
* Opportunity to grow in a progressive, people-focused company
Interested? Send your most up-to-date CV to Ellie at i2i Recruitment today!
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