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Customer Service Agent
Job Posted: 22 hours ago
Salary: £ 23,000 - 23,000 / Annum
Job Type: Permanent
Location: BN26, Stone Cross, East Sussex
Expire in: a month
Job Description
Are you passionate about delivering world-class customer service and ready to take on an exciting challenge in a dynamic team? Join my client’s Customer Service team where your skills and dedication will truly make a difference!
Reporting to the UK Operations Services Manager, you will provide 1st-line support and updates to customers, managers, and internal stakeholders, while ensuring that every customer interaction exceeds expectations.
The role of the Customer Service agent will include:
* Coordinating and scheduling reactive breakdowns, installations, decommissions, and other service tasks.
* Managing travel and accommodation arrangements for staff.
* Handling key administration tasks to keep operations running smoothly.
* Collaborating with a small, flexible team in a supportive and fast-paced environment.Ensure accurate data entry in the service management system.
* Prepare customer quotes and process purchase orders for chargeable jobs.
* Track job progress to meet Service Level Agreements (SLAs).
* Provide phone support to engineers in the field.
* Allocate work to engineers effectively, ensuring compliance with health and safety policies.
* Organise travel and hotel bookings, maintaining cost efficiency.
Skills and experience required for the Customer Service agent include:
* Excellent interpersonal and customer service skills with proven experience.
* Proficiency in the Microsoft Office Suite - database experience is preferred.
* Strong multitasking and organisational abilities with a keen eye for detail.
* A team player with a positive 'can-do' attitude.
* Ability to think proactively and solve problems effectively.
* Good geographical knowledge is advantageous.
Benefits: Holiday 28 days (inc bank holidays) plus your birthday, Life assurance 4 x annual salary. Pension after 3 months, access to discounts, free onsite parking, health and wellbeing and access to Employee Assistance Programme.
Ready to apply? Don’t miss out on this opportunity to contribute to a growing organisation—send us your application today!
Wild Recruitment Limited t/a First Recruitment Services are acting as an employment agency in relation to this vacancyBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Service Agent job near me in BN26, Stone Cross, East Sussex! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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