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Customer service End Point Assessor
Job Posted: 11 hours ago
Salary: £ 28,382 - 28,382 / Annum
Job Type: Contract
Location: Manchester, Greater Manchester
Expire in: a month
Job Description
End Point Assessor
For Customer Services
Home based. Mostly remote as managing own diary and then some visits when needed to see the learners
Looking for people who can travel to either York, Manchester ,Birmingham, Bolton or Blackburn
6 months contract
Full time Monday to Friday
Can lead to the contract being extended, or permanent
Monday to Friday 9am to 530pm (is flexibility) 45 mins lunch
Equipment is provided, laptop, mobile, headsets etc.
Job role
Carrying out end point assessment activities and making decisions for apprenticeship standards
Must have either end point assessing experience or worked as an assessor and as part of the role assisting them and preparing them for end point assessments
Conducing these online
Can visit in the workplace on the odd occasion and be local to home – expenses paid
Planning meetings with apprentices and employers online
The role is end-point assessment for customer services
Agreeing a plan and schedule for each assessment activity for the end point window
Marking in line with grading criteria for the apprenticeship standard and confirming each element has been completed
Determine the overall grade for the apprentice based on the combination of performance in all assessment activities
Participate in standardisation and training activities
Essential requirements for the role
Must be Assessor qualified – such as TAQA or A1 or D32/D33 or CAVA
Must have been either an end point assessor or an assessor in customer services level 2 or 3 such as retail customer services or call centre or blue light, however any areas of customer services is welcome for this role
Must have experience as a Manager, Supervisor or Team Leader within Customer service
Must have access to a vehicle
Salary and Benefits
25 days' holiday rising with service and your birthday off.
Holiday purchase scheme for those life changing trips and moments.
Enhanced Pension
Group Life Assurance – 3 x Annual salary
Unlimited access to six Smart Health services including a 24/7 virtual GP
Health Cash Plan
Access to curated wellbeing content and our Employee Assistance Programme
Enhanced sick pay
Enhanced Maternity/Shared Parental and Adoption packages leave
A reward programme and recognition programme and annual awards event
Salary £28,382 per Annum (Pro rata for the 6 months)Before You Apply
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