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Customer Service Executive
Job Posted: 14 hours ago
Salary: £ 27,000 - 32,000 / Annum
Job Type: Permanent
Location: Aston Clinton
Expire in: a month
Job Description
Customer Service Executive
OA are recruiting for an Customer Service Executive to join our client’s highly successful and growing team.
As an Customer Service Executive your role is to manage and nurture client relationships, ensuring their needs are met and their satisfaction is maintained.
Location: Aston Clinton
Hours: Full-time, 9am - 5pm, Monday to Friday.
Salary: £27,000-£32,000 depending on experience
Customer Service Executive Benefits
25 days annual leave + bank holidays
On-site parking
Pension
Cycle to work scheme
Life insurance
Casual dress code
Customer Service Executive Key Responsibilities
Building and maintaining strong relationships with clients
Understanding client needs and providing solutions to meet those needs
Regularly communicating with clients to ensure satisfaction and address any issues
Identifying opportunities for upselling and cross-selling
Engaging with sales and contributing to revenue growth
Processing and organising day-to-day orders and deliveries on multiple online systems
Ensuring orders are invoiced according to each client
Liaising with customers regarding stock transfers, stock issues, miss picks, customer changes, damages, and tracking information
Making system changes such as adjustments, receipts, and dispatches
Organising kitting jobs
Costing and quoting jobs
Invoicing completed kitting activity
Working with the warehouse and other office members to manage the process.:
Making and taking calls
Responding to emails
Booking in deliveries
Liaising with goods in for deliveries coming in
Customer Service Executive Skills and Experience
1-2 years in a customer service position is desirable
Relationship-building skills
Communication skills
Problem-solving abilities.
Attention to detail
Organisational skills
Time management
Numeracy skills
If your experience aligns with the requirements, please submit your CV for consideration.
BARNPERM
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