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Customer Service Leader
Job Posted: 14 hours ago
Salary: £ 35,000 - 40,000 / Annum
Job Type: Permanent
Location: Northampton, West Northamptonshire
Expire in: a month
Job Description
About the Role
Are you a skilled Customer Service Leader who enjoys helping people and making things better? In this role, you’ll lead a small team and work with different departments like sales, operations, and supply chain. Your goal will be to improve the customer experience and help the business grow.
What You’ll Do
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Lead and support a small Customer Service team to provide great service.
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Help with sales forecasting and planning so we meet customer needs.
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Improve key areas like delivering on time and managing stock.
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Create reports and scorecards to track how well we’re doing.
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Build strong relationships with customers and keep communication clear and regular.
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Work with Sales to manage processes like product trials and storage agreements.
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Look for ways to make things easier and more efficient for customers.
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Train teams on new systems and ways of working.
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Set up dashboards to track performance and customer satisfaction.
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Lead improvement projects to make the business better.
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Make sure we follow all rules and standards.
Who You’ll Work With
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Senior Management – to make sure customer service supports business goals.
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Sales, Supply Chain, Operations & Finance – to improve processes.
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Project Teams – to lead and support customer service projects.
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External Partners – to learn from the best in the industry.
What We’re Looking For
Skills and Experience
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A degree is a plus.
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Fluent in English.
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Experience leading a customer service team, especially in a fast-paced environment.
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Strong leadership and team-building skills.
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Experience working with different types of customers and products.
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Great at communicating and building strong relationships.
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Experience in manufacturing is a bonus.
Personal Qualities
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Good at analyzing problems and finding solutions.
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Proactive and ready to take on challenges.
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Pays attention to detail and aims for high quality.
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Can adapt to change and stay positive.
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Cares about giving customers a great experience.
What You’ll Get
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36 days of holiday (including bank holidays)
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Monday to Friday, 9am to 5pm
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Competitive salaryBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Service Leader job near me in Northampton, West Northamptonshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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