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Customer Service Manager
Job Posted: a day ago
Salary: £ 40,000 - 45,000 / Annum
Job Type: Permanent
Location: Wimborne Minster
Expire in: a month
Job Description
Customer Service Manager | Wimborne | £44,000
Are you an experienced people leader with a background in customer service or call centre environments? Do you lead with empathy, clarity and energy, taking pride in building high-performing teams that put the customer first?
As a Customer Service Manager, you’ll lead a dedicated team within a highly respected mutual organisation that’s committed to supporting its members and delivering exceptional service. In this hands-on leadership role, you’ll be responsible for performance management, continuous improvement and driving a culture of care, compliance and operational excellence.
This is an opportunity to join a values-led business where community, integrity and customer experience are at the heart of everything they do.
As Customer Service Manager, you’ll benefit from:
Discretionary performance-related bonus scheme
Up to 10% matched pension scheme with Standard Life
27 days holiday + Bank Holidays
Enhanced maternity pay and family support
Critical illness cover, life cover (4x salary) and a cashback health plan
Annual parking permit, EAP, virtual GP access and discounted wellness perks
Active social, wellness and environmental committees
“Recommend a Friend” referral scheme (£500 + £500)
A supportive, collaborative culture with long service recognition
As Customer Service Manager, your responsibilities will include:
Leading and motivating a team to deliver excellent service and meet KPIs
Supporting colleagues’ development through coaching, 1:1s, and performance reviews
Ensuring full compliance with internal procedures and regulatory requirements
Identifying process improvements and feeding insights back into the wider business
Collaborating with stakeholders to support vulnerable customers and deliver good outcomes
Coordinating workload distribution and ensuring operational resilience across the team
Producing timely MI reports and contributing to department-level projects and initiatives
As Customer Service Manager, your skills and experience will include:
Previous experience managing a team in a customer service or contact centre setting
Strong understanding of regulatory and compliance frameworks
A hands-on, solution-oriented approach with the ability to coach and empower others
Excellent planning, interpersonal, and communication skills
A genuine commitment to delivering outstanding customer experiences and fostering a positive team environment
If you're ready to lead a customer-centric team in a purpose-led organisation where your work truly makes a difference, apply with an up-to-date CV today and Ellie or Harriet will be in contactBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Service Manager job near me in Wimborne Minster! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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