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Customer Service Manager
Job Posted: an hour ago
Salary: £ 55,000 - 65,000 / Annum
Job Type: Permanent
Location: Camberley, Surrey
Expire in: a month
Job Description
Customer Services Manager
Camberley | £55,000 – £65,000 DOE | Permanent, Full Time
Are you a proven leader with a background in Offshore Oil & Gas, passionate about driving world-class customer service?
This role puts you right at the heart of global support operations — managing a high-performing team of engineers and customer service professionals, with real influence on service strategy, resource deployment, and customer satisfaction across complex, high-stakes environments.
What you'll be doing:
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Leading, developing, and inspiring a UK-based customer support team including field engineers and support staff
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Delivering top-tier first and second-line support across a diverse range of high-tech systems
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Managing global engineer deployment to ensure 24/7 service coverage
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Driving improvements in response time, satisfaction, and operational excellence
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Owning internal processes: technical escalation, complaints resolution, CRM management, training coordination, and service reporting
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Communicating customer service performance at board level and across senior leadership forums
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Collaborating cross-functionally with global engineering, operations, and regional offices
What you bring:
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Hands-on engineering or service leadership experience in the Offshore Oil & Gas sector
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Track record of managing distributed or offshore service teams
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Confident communicator with senior stakeholders, clients, and global teams
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Proven success in technical field service or customer support roles within complex engineering environments
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Strong process development and performance management capabilities
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Cool under pressure, commercially aware, and people-focused
Bonus points for:
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Experience with Salesforce CRM
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Knowledge of customer satisfaction metrics and service benchmarking
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Familiarity with offshore deployments, commissioning projects, or marine systems
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A background in mechanical, hydrographic, electrical, or electronic engineering
Why this role?
You’ll lead the delivery of customer service excellence for a globally respected engineering organisation. With direct responsibility for frontline teams, global operations input, and customer experience leadership — this is a role where your expertise in offshore environments will truly make an impact.
Ready to bring your offshore experience into a leadership role that shapes global service delivery?
Let’s talk — apply now or get in touch for a chatBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Service Manager job near me in Camberley, Surrey! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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