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Customer Services Executive
Job Posted: 21 hours ago
Salary: £ 23,900 - 23,900 / Annum
Job Type: Permanent
Location: Godalming, Surrey
Expire in: a month
Job Description
Are you looking for you first opportunity in customer services/administration? Do you possess a warm telephone manner? Do you want to join a company which can offer long term progression? Are you a team player?
If this sounds like you we may have the perfect opportunity with our lovely client based in Guildford.
Working in a busy Customer Service Team our client is looking for a candidate with some experience within customer service to answer telephones and written enquiries from members of the public and clients.
Customer Services Executive Key Responsibilities:
* Answering queries from customers
* Set up new clients using the established agency onboarding process.
* Providing agency support to existing clients – helping with quotes, questions, applications.
* Using LiveChat system to respond to enquiries online
* Responding to queries submitted via email
* To assist with training, mentoring and support of new staff as required.
* To problem solve and mediate when required.
* To work with other departments and team members as required to provide excellent and efficient service to customers.
Customer Services Executive Experience and Skills Requirements:
* Passion for championing excellent customer service.
* Understand how to implement processes and procedures.
* Have a desire to learn new skills and challenge the ‘status quo’ to develop personal and achieve business objectives.
* Take an active role in supporting and maintaining the company values and culture.
* Able to deliver high levels of accuracy and attention for detail.
* Capable of managing relationships – internal and external at all levels within business.
* Have good PR/interpersonal skills, have outstanding communication and reporting skills, problem analysis and listening ability.
* Contributes to team effort by accomplishing related results as needed
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlistedBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Services Executive job near me in Godalming, Surrey! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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