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Customer Services Representative
Job Posted: 4 hours ago
Salary: £ 12.21 - 12.5 / Hour
Job Type: Contract
Location: Trafford Park, Trafford
Expire in: a month
Job Description
Proactive Personnel is currently recruiting for a Customer Service Representative in Trafford Park, In the automotive Industry would be beneficial.
Hours: Monday - Friday - 9am - 6pm
Salary depending on experience
* Open and maintain customer accounts by recording account information using C4C platform
* Assist the customers regarding product problems/failures
* Recommend potential products or services to management by collecting customer information and analysing customer needs
* Prepare product or service reports by collecting and analysing customer information
* Contribute to team effort by accomplishing related results as needed
* Manage large amounts of incoming calls
* Build sustainable relationships of trust through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools
* Meet personal/team sales targets and call handling quotas
* Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
* Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies
* Resolve customer complaints via phone, email, mail or social media
Requirements:
* Strong oral communication, strong customer phone skills, collaboration and interpersonal skills
* Experience entering a high volume of order data daily with low error rate essential
* Excellent organizational, administrative, follow up and analytical abilities
* Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
* Open and maintain customer accounts by recording account information using SAP platform
* Recommend potential products or services to management by collecting customer information and analysing customer needs
* Contribute to team effort by accomplishing related results as needed
* Liaise with Warehouse Operation Team around courier problems / failuresBefore You Apply
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