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Customer Success Executive
Job Posted: 4 hours ago
Salary: £ 25,500 - 30,000 / Annum
Job Type: Temporary
Location: Leicester, City of Leicester
Expire in: a month
Job Description
Accept Recruitment is currently recruiting for a proactive and detail-focused Customer Success Executive to join a fast-paced, growing production business based in Leicester. This is a full-time temporary opportunity for someone who enjoys working across customer service, operations, and fulfilment teams.
This hands-on role is ideal for individuals who thrive in dynamic environments, have a keen eye for detail, and enjoy problem-solving to ensure exceptional customer experience.
Key Responsibilities:
* Monitor and track customer orders across all fulfilment stages
* Ensure order statuses are accurately maintained across internal systems and reports
* Manage support tickets end-to-end, ensuring timely resolution aligned with internal SLAs
* Liaise with production, fulfilment, and inventory teams to resolve issues such as delays or stock problems
* Communicate with customers regarding service risks and offer timely solutions (e.g., reprints, replacements, or alternatives)
* Maintain daily dashboards and internal reporting to flag aged, urgent, and completed orders
* Coordinate with internal teams to ensure production priorities are aligned with customer expectations
* Identify recurring issues and contribute to continuous improvement initiatives
Ideal Candidate:
* 1–2+ years’ experience in customer service, operations, fulfilment, or similar roles (preferably within e-commerce, logistics, or production)
* Strong communication skills, both written and verbal
* Organised, detail-oriented, and proactive in resolving issues
* Able to manage multiple tasks while coordinating with various departments
* Comfortable using spreadsheets, helpdesk systems, and communication platforms
* Confident working both at a desk and on the production floor when required
Customer Success Executive
Location: Leicester , LE4(On-site only)
Salary: £25,500 – £30,000 per annum (Depending on experience)
Hours: Monday to Friday, 9:00 AM – 5:30 PM
Contract: Temporary, Full-Time
This is an excellent opportunity to contribute to a busy operation and make a direct impact on customer satisfaction and service performance.
We reserve the right to close this vacancy once a sufficient number of applications have been received. If you haven’t heard from us within two weeks, please assume that your application has been unsuccessful. Accept Recruitment is an equal opportunities employer. We welcome applications from all suitably skilled individuals regardless of age, gender, disability, religion, belief, or sexual orientation. We act as an employment business in relation to this vacancyBefore You Apply
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