Hiring Now: Customer Support & Returns Coordinator Near You – Apply Today!
Your Next Customer Support & Returns Coordinator Job Starts Here – Apply Now!
Customer Support & Returns Coordinator
Job Posted: a day ago
Salary: £ 25,000 - 28,000 / Annum
Job Type: Permanent
Location: Gloucester, Gloucestershire
Expire in: a month
Job Description
Description
Position: Customer Support & Returns Coordinator
Location: Gloucester
Employment Type: Permanent
Hours: 7.30- 16.30- Monday- Friday (Flexible)
On behalf of our client, we are excited to present a unique opportunity to join a dynamic and ambitious team. This organisation is a leader across multiple sectors, including Commercial, Domestic, Residential, and Service divisions, and is seeking a motivated and detail-oriented individual to contribute to their continued growth and success.
Having recently merged, this company is on an exciting trajectory, aiming to become a £200m business by 2028. With this growth comes opportunities for investment in infrastructure, innovative products, and, most importantly, their team. The company is committed to fostering a great place to work, maintaining its entrepreneurial mindset, customer focus, and operational excellence.
The Role
As a Customer Support & Returns Coordinator, you will play a crucial role in ensuring a seamless experience for customers, handling sales order processing and returns cases while liaising with various departments to meet their needs.
Responsibilities
* Manage customer returns from logging to resolution, including liaising with suppliers and internal teams.
* Monitor and manage inboxes, supporting the wider Customer Support Team.
* Produce and send order acknowledgments and provide delivery updates.
* Collaborate with logistics, purchasing, and accounts teams to streamline processes.
* Ensure timely sales order processing and effective handover to procurement.
* Answer incoming calls, maintaining performance metrics and SLAs.
Requirements
What We're Looking For
Skills and Experience:
* Proven experience in customer support, particularly for technical products.
* Strong written and verbal communication skills, comfortable liaising with stakeholders.
* Proficient IT skills and familiarity with CRM systems.
* Interest in technical products and solutions, with a commercial mindset.
Attributes:
* Self-motivated, inquisitive, and results-driven.
* Friendly and personable, with a natural ability to build relationships.
* A "can-do" attitude and a collaborative mindset.
* Exceptional organisational skills and attention to detail.
Why Join This Team?
This is a chance to be part of a thriving, forward-thinking organisation that values its people and their contributions. With an emphasis on personal growth, teamwork, and innovation, the company offers an environment where your efforts are recognised and rewarded.
Ready to take the next step in your career? Apply now and help shape the future of a market-leading business.
Benefits
Salary- £25,000- £28,000 basic
Profit related Bonus
Free Snacks and drinks from a wonderful canteen
Free Parking
2 days working from home after probationBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Customer Support & Returns Coordinator job near me in Gloucester, Gloucestershire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).