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Customer Support Technician (IT Helpdesk)
Job Posted: 3 days ago
Salary: £ 26,000 - 29,000 / Annum
Job Type: Permanent
Location: Pencoed, Bridgend county borough
Expire in: 25 days
Job Description
Our client is a fast growth tech company providing IT & Comms technology to small and medium businesses throughout the UK.
This role will suit an enthusiastic customer service focused individual with previous experience of working within the ICT sector, preferably in an IT and/or a Telecoms Helpdesk role. You will take inbound calls from clients who require technical assistance and immediately triage their calls with a view to helping and close the ticket.
Main duties:
* Answering a high volume of inbound calls in a polite, friendly and professional manner.
* Demonstrate ownership, accountability and strive for "First Call Resolution"
* Troubleshoot and resolve hardware and software issues
* Communicate clearly and effectively.
Experience required:
* An ICT and/or Telecoms background with service desk experience is essential
* Customer service experience is essential
* Comfortable using CRMs and documentation solutions
* The ability to work quickly, calmly and accurately under pressure
This is an excellent opportunity to join an extremely fast growth technology company with a nationwide presence. This role is Monday to Friday 9am - 5.30pm and does not offer hybrid or remote working.
Pure Recruitment acts as an employment agency for permanent recruitment and is an Equal Opportunities Emplyer.
By applying for this role your details will be submitted to Pure Recruitment LtdBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Support Technician (IT Helpdesk) job near me in Pencoed, Bridgend county borough! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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