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DV Cleared - CISCO Collaboration Engineer
Job Posted: a day ago
Salary: £ 40,000 - 60,000 / Annum
Job Type: Permanent
Location: Cheltenham
Expire in: a month
Job Description
You will have experience in configuring, supporting, and troubleshooting complex Cisco collaboration solutions. We also require someone who has experience in a Service Desk environment and is familiar with ITIL methodology would be advantageous
Some of our customers require additional security checks to be carried out on individuals, so the successful candidate must have DV clearance.
Our engineers share a common set of characteristics and bring the experience that drives innovation and delivers customer value, they:
Have a good understanding of the technology industry, including current and emerging digital strategies, solutions and trends.
Understand the importance of customer SLA/KPI’s and strive diligently to ensure these are met
An awareness of escalation procedures and best practices is also very important.
As a key member of our engineering team, you will display the following attributes:
Excellent spoken and written English, able to clearly articulate ideas, issues and updates to customers and peers, coupled with -degree of due diligence and attention to detail.
Well organised, able to prioritise multiple work streams whilst maintaining the common sense to escalate when workloads may pose a risk to customer delivery and SLA’s.
Able to work well under pressure, doesn’t get flustered and has a clear understanding of their own abilities.
Customer-service oriented with a strong problem-solving attitude, alongside strong analytical skills and excellent conflict management skills.
Able to think for yourself and able to effectively challenge both colleagues and customers when required to ensure the correct business outcomes.Excellent Cisco collaboration skills (CCNA and above) and an understanding of technologies listed below.
Unified Communications Manager (Call Manager)
Unity, Unity Connection, and Unity Express
Unified Border Element (CUBE)
Expressway (MRA, B2B, Hybrid Connectors)
Webex Teams (formerly Spark)
Unified Contact Centre Express
Cisco Meeting Server (CMS)
WebEx
TelePresence VCS
IP Phones and TelePresence Endpoints
Voice Gateways (H.323, MGCP, SIP)
Unified Computing System (UCS)Before You Apply
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