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External Account Manager
Job Posted: 2 days ago
Salary: £ Competitive
Job Type: Permanent
Location: West Midlands
Expire in: a month
Job Description
NEW VACANCY! (PK8810)
EXTERNAL ACCOUNT MANAGER
TERRITORY: WEST MIDLANDS
Salary up to £45K (Some Flexibility Depending on Experience) + Bonus (Approx £10K) + Company Car + 25 Days Holiday
Our client is an independent market leader in the design and manufacture of a wide range of transit packaging from timber, bespoke, heavy duty and corrugated packaging. They are committed to delivering an unrivalled service underpinned by a wealth of industry knowledge and expertise.
They are currently looking to recruit an External Account Manager to join their team to cover the West Midlands. You will be responsible for overseeing sales for a portfolio of customers with a variety of requirements and spends. Ensuring you meet the customers needs while achieving acceptable margins. You will be overseeing various aspects of customer account management from simple sales orders to working with the design and innovation team when costing new enquiries or innovative designs, whilst also looking to try and develop new business opportunities with existing and potential new clients.
Key Responsibilities:
Serve as the lead point of contact for all customer account management issues
Focus on growing and developing existing clients along with trying to generate new business opportunities
Look to build, create and maintain long lasting client relationships
Develop relationships with key customers and contacts
Ensure that the products meet the needs of all of the customers to ensure high levels of customer satisfaction with the products and services
Communicate with and provide feedback to the Head of Sales regarding any issues or fluctuations with customer spend or performance
Identify areas for improvement with the customer base and explore new product ranges, services or innovative ideas
Forecast and track account spends and usage figures
If required prepare appropriate documents to report to the Head of Sales
Work with the rest of the sales team to identify new opportunities for the business
Act as a key interface between the customer and all relevant divisions
Integral part in ensuring existing customers' needs and expectations are always met
Set objectives and targets for each customer account
Quote new work using the NERP System
Support to implement price increases to both your own and colleague's customers
Work with internal sales office to ensure the smooth running of all accounts with schedules, deliveries etc
Work closely with the design and innovation team to ensure they turn around quotations and enquiries as quickly as possible
Look to maximise profit with the customer so where possible look into new designs/ productsRequirements:
A minimum of 2 years previous experience in Account Management
Confident and Target Driven
Adapts Quickly and Focused on Results
Knowledge of B2B sales within manufacturing
Excellent time management skills
Organisation and Planning Skills
Confident Communicator
Customer Service Focused
A minimum qualification of GCSE in Maths and EnglishBefore You Apply
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