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Field Welfare Officer
Job Posted: 7 days ago
Salary: £ 33,500 - 38,000 / Annum
Job Type: Permanent
Location: Brent, Greater London
Expire in: 21 days
Job Description
Field Welfare Officer – £33,500 + Uncapped Bonus | Average Earnings £38,500+
Location: Field-based (travel required)
Salary: Now increased to £33,500 basic (this includes £2,500 London Weighting payment if you live inside the M25) + uncapped monthly bonuses
Average Earnings: Currently over £38,500
Benefits: Company vehicle, fuel card, generous holiday allowance, and more (see below!)
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About the Role:
Are you passionate about helping people and making a real difference in their lives? Fulmar Services is looking for a dedicated Field Welfare Officer to join our growing team. You’ll be visiting residential and commercial customers on behalf of some of the UK’s leading energy providers, offering support, guidance, and practical solutions to help them manage their utility bills.
Your aim? To re-engage customers, gather important information, identify vulnerabilities, and create sustainable, affordable outcomes tailored to individual circumstances.
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What You’ll Be Doing:
* Visiting customers who have fallen out of contact with our clients
* Building rapport and having honest, supportive conversations - These can sometimes be difficult conversations as you will be discussing an individuals debt with their utility bill.
* Identifying vulnerabilities and signposting to appropriate support
* Confirming meter readings, occupancy, and relevant account details
* Delivering an excellent standard of customer care in the field
* Working independently with support from your regional team
* Working alongside a Smart Meter Engineer & Locksmith to execute warrants.
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What We’re Looking For:
* Strong communication skills – you're confident speaking with people from all walks of life
* Previous experience in customer service, ideally face-to-face
* Empathy and patience – especially when working with vulnerable customers
* Self-motivation and ability to work alone in a field-based environment
* Flexibility for occasional travel outside your local area
* Full UK manual driving licence (max 6 points)
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Desirable but Not Essential:
* Background in utilities (gas/electric), field visits, or customer resolution roles
* Experience identifying vulnerabilities or supporting customers through financial difficulty
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What’s In It For You?
New Increased Basic Salary: £33,500 (this includes £2,500 London Weighting payment if you live inside the M25)
* Uncapped monthly bonus (average earnings over £38,500)
* Company vehicle + fuel card
* Attendance Bonus: £150 per month (£1,800 per year just for showing up!)
* 31 days holiday (including bank holidays), increasing with service
* Buy & Sell Holiday Scheme: Up to 5 additional days
* Life Assurance: 2x annual salary
* Ongoing support, training, and development opportunities
* Inclusive, diverse, and supportive working environment
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Who Are Fulmar Services?
We’re a leading customer resolution business working with major UK energy providers. Our goal is to provide respectful, supportive, and tailored in-person engagements with customers to help them find the best solutions for their situation. Our team is built on empathy, respect, and integrity – and we’d love for you to be a part of it.
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All offers are subject to a standard DBS check.
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Ready to make a difference? - Apply now and start your journey with Fulmar Services todayBefore You Apply
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