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Fleet Advisor
Job Posted: 15 hours ago
Salary: £ 25,000 - 25,000 / Annum
Job Type: Permanent
Location: B70, West Bromwich, Sandwell
Expire in: a month
Job Description
Customer Service Advisor – Fleet Company (Alfreton)
Shift Pattern: 4 on, 4 off | 11-hour shifts
Work Half the Year – Full-Time Pay
Job Summary
Are you ready to work smarter, not longer? This is a fantastic opportunity to join a well-established fleet management company that values its people. With a strong focus on staff retention, progression, and training, we’re looking for a proactive and customer-focused individual to join our team as a Customer Service Advisor. With a 4-on, 4-off shift pattern, you'll enjoy generous time off — working just half the year while building a stable, long-term career.
Key Responsibilities
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Deliver consistently high standards of customer service across all channels
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Build strong rapport with customers and understand their needs
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Handle phone, email, and online enquiries professionally
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Respond to and manage cases related to emergency vehicle breakdowns and compliance events
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Liaise with suppliers and workshops to arrange service and repairs
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Monitor and follow up on cases, providing regular customer updates
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Maintain accurate records and reports of all customer interactions
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Work collaboratively as part of a high-performing team to meet departmental goals
What We’re Looking For
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Experience in customer service – ideally in a contact centre, retail, or sales environment
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Strong communication skills – confident over phone and email
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Professional, polite, and well-spoken manner
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Excellent listener with the ability to identify key issues and solutions
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Ability to prioritise, stay organised, and manage multiple cases at once
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Understanding of warranty, compliance, and defect procedures
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Dedicated to providing excellent service with a long-term mindset
Why Join Us?
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Work only half the year with our flexible shift model
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Be part of a supportive and established team
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Ongoing training and development opportunities
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Real career progression for committed individualsBefore You Apply
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Looking for your next career move? Join a top company hiring Fleet Advisor job near me in B70, West Bromwich, Sandwell! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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