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Freight & Logistics Customer Account Manager
Job Posted: 13 days ago
Salary: £ 26,000 - 28,000 / Annum
Job Type: Permanent
Location: Horwich, Greater Manchester
Expire in: 15 days
Job Description
Deluxe Recruitment are actively recruiting for a Freight & Logistics Customer Account Manager on behalf of a reputable Freight Forwarding company based in Bolton.
Job Title: Freight & Logistics Customer Account Manager
Dept: Sales & Customer Service
Reporting to: General Manager
Responsible for: Growing and maintaining existing accounts in respect of customer service and operational requirements and generating new business in line with business objectives
Core Responsibilities:
Manage existing customer accounts from start to finish, liaising with key contacts regularly to ensure their needs are met on a daily basis
Generate new business in line with KPI's and business objectives
Arrange and attend client visits/appointments where appropriate or where asked by SLT as required
Ensure all documentation and CRM system is maintained and updated daily to reflect current information
Following up on leads and referrals to ensure any opportunity is maximised
Build and maintain strong professional relationships with customers and suppliers
Keep knowledge of logistics industry and freight forwarding up to date and relevant
Deal with all customer queries such as price requests, shipment updates, and bookings
Oversee and manage all customer bookings and related administration
Work collaboratively with management to develop and implement the company's strategic plan
Represent the business in a positive and professional manner at all times
Use problem solving know-how and initiative to deal with any issues or unforeseen circumstances to ensure the customers always experience customer service excellence
Carry out any other reasonable requests by management
Requirements:
Minimum 3 years' experience in the logistics or freight industry
Proven ability to generate new business and manage existing accounts successfully
Experience with Irish logistics is essential
Excellent interpersonal skills and ability to build professional relationships
Excellent attention to detail, computer literacy and time management essential
Full time position, Monday to Friday, 09:00 - 17:00
Occasional travel may be required for client meetings and site visits
Carry out any other reasonable requests by management
Desirably live local to head office and have own transportBefore You Apply
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